12 days without delivery

Goods was ordered on the 30th December 2015 and payment was confirmed on the 2nd January 2016. After delivery date was passed we phoned to check the status and to our shock no goods has been sent. This was due to the fact that one of the items was not in stock. The order was then split in order for us to receive the items that at that point of time was in stock. Another week has now gone by and still no delivery we phoned the takealot office today and one again a bigger shock as nothing has been dispatched yet. We once again requested that the items in stock should be sent. Just to explain is that we ordered our dog food and we now need to purchase additional food because takealot can not deliver on their promises. I do not think that the service is at all professional and would from here on in advise caution to whomever is ordering from them. It is a shame however as this is not the first time we ordered stuff from takealot and the previous service was acceptable. I am now still not sure when the order will be delivered. I am in the fortunate position to be able to buy additional food for my dogs but not sure what someone else is going to do in a case such as this. Poor doggys???