12 DAYS NO HELP!!! PATHETIC!!!!

I wish I could give no star rating or minus star rating. My takealot account has been tempory locked due to security or something! I responded to the relevant mails and even tried the call centre ( what a joke as they annot help) it has now been 12 days, 12 days! And the axcount remains tempory locked!!!! With BLACK FRIDAY & all other promotions and specials I am not able tontransact!!!! COMMON TAKEALOT UPNYOUR GAME!!!!!