WW
Werner W
1 reviews | Active since Dec 2015
09 Dec 2015, 19:01
12 Days late
On 27th November I ordered 3 in stock items from [URL Removed] now after 12 days of phoning and sendin emails the response stays the same \Your Order #*** is scheduled for delivery at 5:00 PM on Mon 7 Dec via UTi"and well today is the 9th and still there is no parcel i got a reply from Sinazo Sovili 24 hours after I emailed again. <br> I know all the couriers that does this region and none of them know anything about this parcel.Also the 3 items was only dispatched the day before it was supposed to be here."""
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takealot.com's replyOfficial
09 Dec 2015, 20:10Hello WaC2,
Thank you for taking our complaints team's call this evening to address this delay. We apologise for not delivering your parcel to you as promised and for failing to correct this as of yet. It should not have taken this long to get this matter sorted out.
As discussed our complaints team will liaise with the relevant courier and will be in touch with you first thing in the morning to assist in getting this delivery completed ASAP.
Sincerely,
takealot.com
Thank you for taking our complaints team's call this evening to address this delay. We apologise for not delivering your parcel to you as promised and for failing to correct this as of yet. It should not have taken this long to get this matter sorted out.
As discussed our complaints team will liaise with the relevant courier and will be in touch with you first thing in the morning to assist in getting this delivery completed ASAP.
Sincerely,
takealot.com
Best regards,
takealot.com's reply09 Dec 2015, 20:10
Official
Hello WaC2,
Thank you for taking our complaints team's call this evening to address this delay. We apologise for not delivering your parcel to you as promised and for failing to correct this as of yet. It should not have taken this long to get this matter sorted out.
As discussed our complaints team will liaise with the relevant courier and will be in touch with you first thing in the morning to assist in getting this delivery completed ASAP.
Sincerely,
takealot.com
Thank you for taking our complaints team's call this evening to address this delay. We apologise for not delivering your parcel to you as promised and for failing to correct this as of yet. It should not have taken this long to get this matter sorted out.
As discussed our complaints team will liaise with the relevant courier and will be in touch with you first thing in the morning to assist in getting this delivery completed ASAP.
Sincerely,
takealot.com
Best regards,