11 days later and still no delivery of goods from Takealot

I ordered goods on Takealot on 17 November 2017 and was advised that the goods would be delivered on 27 November 2017. It is now 8 December 2017 and I am still waiting delivery of the goods. Each day I receive an sms to say it will be delivered and then alas I receive anothe sms that day to say that it will be delayed (with no reason). I have sent a number of emails with responses that are not helpful at all and when I have called a Consultant they either say they will phone me back in 10 minutes and do not or promise to have the goods delivered that day and nothing - such poor service. What is even more frustrating is that I was advised by a Takealot Consultant that each day the parcel has not been delivered it is because there is no Courier - how is it possible that an online store that promises door to door delivery does not have couriers available - this is compeltely unacceptable. Surely if Takealot know there will be an increase of orders because of Christmas that it is logical to also ensure you have sufficient couriers to deliver the said parcels.

This experiene has been nothing short of appauling and the lack of interest of Takealot to have the matter resolved just shows how “un-customer centric” it is as an organization.