11 business days later and my parcel has still not been delivered.

<p>Never thought I’d write a bad review as I’ve always received relatively good service from takelot.com but I suppose there's always a first time. I ordered some items on the 2nd of May for my sons 6th birthday on the 17th. The longest delivery time on one of the items was 2 - 5 working days so I figured that the order would be delivered in time as it forms part of his present. After a number of failed emails, I contacted the couriering department only to be told that my order hadn't been handed through to them on the 13th of May 2016. I contacted the call centre and I was advised by a consultant that they were still waiting for the Tempered Glass and that she wasn't sure when the item would be in stock. All the other items were in stock except for a pre-order and the tempered glass. I explained the urgency of the matter to the consultant and I instructed her to cancel the tempered glass and dispatch the other orders should they not have it in stock due to the fact that I have now been waiting 10 business days for my order. Had I known it would have taken them so long to dispatch and that it wouldn't have been delivered on time, I never would have ordered from takealot. She advised me that she would revert back to me and she would dispatch either way. Naturally there was no feedback from her or any email correspondence from them. Today, I logged into my account only to find that the order hadn't been dispatched yet. After discussing the matter at length with yet another consultant, I was advised that the order would be dispatched but that I’d probably only receive it on Thursday. I asked the consultant if she couldn’t assist with special arrangements as I require it urgently and it was after all their mistake only to be told that there was nothing she could do. This is completely unacceptable service levels and I’m rather disgusted by the consultants’ lack of urgency in trying to resolve a problem which arose due to their lack of service. Up until I initiated telephonic contact with takealot there was no contact from their side advising me of the delay and clearly the consultants aren’t in any way, shape or form willing to assist with the resolution. Will definitely think twice before I order from them again.</p>