CP
Charl P
1 reviews | Active since Apr 2014
28 Dec 2015, 07:45
10 days delay and counting
Placed an order for books with initial of estimated delivery date of 17 December. Ten days late an counting... Hardly a positive online retail experience.
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
28 Dec 2015, 12:09Hello duplessc,
Our customer service team reached out to you via e-mail on 15 December to inform you about a supplier delay that's caused us to miss your original promised delivery date. We're sorry if you did not receive this notification and that you've had to find out about this here. Regrettably we did not receive the stock from our supplier as promised. We expect the stock to arrive at our warehouse mid January, after which we will schedule your delivery and send you your new promised date.
You will receive an email once your order is ready to leave our warehouse (shipped) and a subsequent SMS confirming your revised delivery/collection date.
Once again we apologise for the delay with your order and for the disappointment this has caused.
Kind Regards,
takealot.com
Our customer service team reached out to you via e-mail on 15 December to inform you about a supplier delay that's caused us to miss your original promised delivery date. We're sorry if you did not receive this notification and that you've had to find out about this here. Regrettably we did not receive the stock from our supplier as promised. We expect the stock to arrive at our warehouse mid January, after which we will schedule your delivery and send you your new promised date.
You will receive an email once your order is ready to leave our warehouse (shipped) and a subsequent SMS confirming your revised delivery/collection date.
Once again we apologise for the delay with your order and for the disappointment this has caused.
Kind Regards,
takealot.com
takealot.com's reply28 Dec 2015, 12:09
Official
Hello duplessc,
Our customer service team reached out to you via e-mail on 15 December to inform you about a supplier delay that's caused us to miss your original promised delivery date. We're sorry if you did not receive this notification and that you've had to find out about this here. Regrettably we did not receive the stock from our supplier as promised. We expect the stock to arrive at our warehouse mid January, after which we will schedule your delivery and send you your new promised date.
You will receive an email once your order is ready to leave our warehouse (shipped) and a subsequent SMS confirming your revised delivery/collection date.
Once again we apologise for the delay with your order and for the disappointment this has caused.
Kind Regards,
takealot.com
Our customer service team reached out to you via e-mail on 15 December to inform you about a supplier delay that's caused us to miss your original promised delivery date. We're sorry if you did not receive this notification and that you've had to find out about this here. Regrettably we did not receive the stock from our supplier as promised. We expect the stock to arrive at our warehouse mid January, after which we will schedule your delivery and send you your new promised date.
You will receive an email once your order is ready to leave our warehouse (shipped) and a subsequent SMS confirming your revised delivery/collection date.
Once again we apologise for the delay with your order and for the disappointment this has caused.
Kind Regards,
takealot.com