1 out of 10.

I've never had a problem with Takealot until now. On 22 November 2024 I placed an order for 4 items and my delivery date was set for 28 November 2024 however only 3 products were delivered. I contacted them immediately to let them know. I got a confirmation email on that same day letting me know that there was an error at the warehouse and they'll let me know regarding the new delivery. I contacted them today, Tue, 3 December 2024. I got a confirmation email yet again confirming there has been an error at the warehouse, asking if I want a refund or a replacement, I confirmed I'd like a replacement. Got an email confirming the replacement, checked my account, the new order was there but "awaiting payment" - I paid R105 but the price has now gone up to R165. Takealot now wants me to pay the difference of R65 + R75 delivery fee. Help me understand how this is the responsibility of the customer when they confirmed there was an error at the warehouse? Makes me not want to use their platform for future purchases.