(1) Misrepresentation of advertised Daily Deal and (2) Trouble getting refund

<p>(1) WRONG PRODUCT:</p> <p>Takealot advertised a Mellerware Juno Pressure Cooker (Jenni Morris endorsed) with their 28 June 2017 Daily Deal. I bought the product, but was delivered the older version of the Juno pressure cooker. I notified them of the error on the 29th and returned the product on 01 July. </p> <p> </p> <p>Was notified via email (on 03 July) that the item was not available and they created a credit on my account.</p> <p> </p> <p>* How can they be out of stock, if there were sufficient stock when I bought the item?</p> <p>* Did they misrepresent the item, when they advertised it on their Daily Deals?</p> <p>* And just sending you and email to say the item is not available, is that their way of client service?</p> <p> </p> <p>(2) STRUGGLE GETTING A REFUND</p> <p>Expressed my dissatisfaction with their service with my 05 July reply and requested a refund, instead of the credit. </p> <p>Astley Alaart emailed me on 06 July confirming my choice of a refund, which I did. He then informed me that his Finance Department will contact me, with his 07 July email.</p> <p> </p> <p>The next person to email me was Stacy (on 09 July), requesting my banking details. Because of security security reasons, I don't email banking details. So I emailed her declining her request. Anyway, why should I email it, if it can be found on My Account on Takealot? </p> <p> </p> <p>Then I got an email from Lestine Arendse (on 11 July). Again she requested my banking details and again I declined to email the details.</p> <p> </p> <p>Naqiebah Brown next emailed me, again asking for my banking details. Again I declined.</p> <p> </p> <p>Is anyone taking ownership of queries?</p> <p>Why must banking details be emailed, when it's already loaded on My Account? </p> <p> </p> <p> </p>