0 stars - terrible service

If I could give 0 stars I would.

I have been struggling with Takealot and their *********** team for almost two weeks now.

I ordered 4 products and received 3, the two identical products I ordered (toys for my kids) never arrived instead I received a foot brace I never ordered.

I made a return for this product online and at the message I made it clear that I received this and not my two toys I ordered.

Keep in mind the two toys are almost R700 and the wrong product is only R30. So big mistake by itself.

After making the return I also called them to explain, they were quick to pick up the wrong product and said they will escalate it to the correct branch, I waited a couple days and they never got back to me, I called again and same story as before.

In total I called about 5 times over two weeks with no prevail, same bull**** story, same poor service. They now delivered one of the toys and not both as they should have after almost two weeks. These were supposed to be gifts for my sons for tomorrow. Now I only have one and need to make another plan, even though I made this purchase two weeks ago.

Now we are right back at the same bull**** story where they need to escalate this etc etc and I need to wait weeks before getting what I paid for even though I paid for express delivery in the first place as I am a takealot more client.

The service is revolting, I will be posting this everywhere.