0 Stars. My money was ******. Bad customer service. Overall TERRIBLE experience..

I have had an extremely disappointing experience with Takealot the past two months. At the beginning of September I tried to return my Garmin Vivoactive 4s watch that I bought in November last year (2023) because the back seal was faulty and started falling of. Since I still had my one year warranty I opted to replace the watch with a new one. I chose the correct option on the list provided by Takealot and took the watch to the nearest warehouse so that it could be replaced. After almost a month and a lot of sketchy emails from Takealot I got the message that my watch can no longer be replaced and that the money would be credited to my Takealot account. I very hesitantly agreed, since I really wanted my watch replacement, bur unfortunately credit was the only option (Although they previously said that it could be replaced??). I opened my Takealot account to check my credit balance (end op September) and it was the right amount (R3 599). A few days later I wanted to buy something on Takealot, but when I tried to log in I got the message that my account was locked. I tried to call the number provided numerous times, but it kept ringing with no answer. I e-mailed Takealot again and on the 12th of October my balance was corrected after suspicious activities were previously identified on the account. I didn't use the credit. On the 25th of October I got spammed with confirmations of purchases on my account (which I did not make at all). When I logged into my account my credit balance was R70. All of my credit was depleted with MTN vouchers (no one in my family has a MTN account?). Almost R4000 of MTN vouchers? It is abundantly clear that my account was hacked (more than once) and that my credit (which was supposed to be a replacement) was ******. I contacted Takealot on the 25th and have not heard of them since. None of the provided numbers work (they only ring with no answer). Because of ****** money, bad customer service and no reply I am shocked and very disappointed. I would never recommend Takealot to anyone. I hope that I can get my money back. It was on my account under the e-mail ***.