0 F's are given to their customers

I returned faulty earbuds on the 7th of January 2024. Since then I kept receiving email responses for the Many Many tickets I have logged. I am not getting a call from anyone in Management as the delivery members have ****** my accessories out of the box I provided with all the items in there. I have emailed Tamara, Zulpha, Zayed, Tendani, Alison etc with no assistance. I was told that it will take resolved between 2- 3 days. We are now sitting on a week and no one is actually accepting the fact that they have ******* in their business. This is absolutely infuriating. Can you not see any communication history before you respond with the same thing over and over. I am not Happy at all I do not know what else to do. Guess I'll have to get on the news before something happens.