Remove the flag - service is not what South Africans are accustomed to

Seems like I need to do more research before I buy from supposed "proudly South African" companies and by that, I mean displaying our land flag on their website... TDSA... I placed an order online on the 10th of October 2019 at 09:57 for a Complete Buggy Whip c/w Sleeve and Flag (order# QWCJYRWLF) which the website stated: "Usually ships from TDSA Supplier/Manufacturer in 3 - 14 working days." I have been trying for more than a week to get the product delivered as they initially told me via email on Wednesday, 16 October 2019 at 09:57 that "We acknowledge receipt of your Online Order # QWCJYRWLF . The details of this order have been handed over to the TDSA Centurion branch for processing". I then communicated via their business WhatsApp line and was told on 14 Oct 2019 at 10h36 the morning that "In Centurion we only have stock of the 1 piece right now. We are expecting our 2 and 3 pieces in the next week or so. It isn't packaged. But if you need - we can bubble wrap and package it." When I requested collection at Centurion as I was in Gauteng (from Cape Town) - after the "week or two" confirmed in writing by them before; I was told "The order was placed online. So it's with our HQ. They would have sent you an email from ***. We would suggest contacting them and requesting the delivery." I then rep**** stating "They sent me an email stating it was handed over to Centurion..." and I was told "Payment was made to them. The digital order was sent to us. We merely facilitate the collection. We don't get paid for orders that are collected here in Centurion. We do it as a value add service for PTA based customers." and ""The details of the order have been.." Not the product. Not the payment." yet on Monday, 14 October 2019 at 10:42 I received an email clearly stating "Your payment for order with the reference QWCJYRWLF was successfully processed." It has in fact been 18 working days. thus a week (4 working days more) since delivery should have taken place. I have emailed them - several times. Never, not once have a received an apology for the delay, neither one for the pathetic (to say the least) aftersales service. When I sent my last email I said "I am tired of fighting with TDSA so either refund my order or courier it to...." and again not receiving a 'we're sorry... we'll try to... we...' NOTHING! Just an email stating "Kindly complete the attached and return same with a copy of your ID and we will send to our head office for the refund." Would have at least expected a phone call or an apology for not delivering or something but it seems business is too good for Tactical Distributors SA (Pty) Ltd