False advertising and pathetic costumer service.

Pathetic costumer service does not even cover what I have experienced with Tactical Distributors SA.

I first made a query with regard to an OD Green Shield Molle vest early in February and was informed it takes 7 to 14 days but that it won't be a problem. I then ordered one online on Saturday 4 February and the order was processed.

I requested an update with regards to the order on 24 February on the online portal since it was 14 working days after the order was placed. I received no response. I then physically called on the 20th of March. On the 24 of March at 10:39 I called TDSA about my order and was promised I will be called back. That same day at 13:46 I received an email stating that the advertised item is no longer being manufactured. It was stated that the Basic Medium vest are in stock and if I am willing it can be substituted. I clearly informed Arené that if TDSA is able to supply it by 12 April 23 I will accept this substitution, but if they are unable to do so I request a refund. I was assured she will do her best and in the email of 31 March I was promised that I would get feedback within the next week. This did not happen and I had to again call TDSA myself. And still nothing is forthcoming from TDSA.

I have made it clear that this Item is needed before 17 April but this seems to be totally disregarded.

Ps. The item is still advertised as available for order on the website