untrained, useless and problematic

I jave teied talking to their consultants and tech support and they have actually no clue as how to do their jobs. The read you their 5 little questions and if u answer them correctly they dont know what to do further like kids in a creche. I live in a 4g coverage area, i have full signal, and i have data that will expire in 5 days, but if i try anything on my mobile device that needs internet connection it tells me im out of data and takes me to a telkom mobile page that says im out of data. but if i dail *180# it tells me i have 5.3GIG availuble that will expere on the 9th of the 8th 2020. I have reselected the network provider, made sure data roaming is off, selected vai telkom under sim tool kit, made sure my access point name is telkom, and in my top left screen it shows Telkom-StayHome-SA 4g with full signal? seing as no one at telkom can help me are you going to reimburse me my money that i used to purchase this data?