Unprofessional service from Telkom

Good day Telkom,

Please assist resolve or advise how much more money do I need to pay you as my debit went through on the 25th as agreed, I did an upgrade with you on the 27th of April which I was told my next debit order will be on the 25th of May but now my account has been suspended which make no sense to me,

Your agent Lindani Ncumalo explained to me that you sent other people to debit my account and you have not received the money on your side it will only take 7days how is that my problem, mean time my account is blocked,

I have been with you for so many years and always been a loyal customer but obviously you have no room for your loyal customers, I am not running away I am taking ownership of my wrong doings, I make required payments,

Now can someone at a professional level please explain to me why the my account is suspended Please!!!!!!!!!!!!!!!!!!!!!!! ***-Carol