Telkom mobile sa

Hi guys my wife would just like to share her frustrations having to deal with Telkom mobile (online). I have a cellphone contract with them for more than 5 years. Upgrading my contracts every two years was a breeze until now. My contract expired but on their system it showed I have already upgraded for this year which is not true! Every time I contact them its a different story. Yesterday I was told I don't have a contract with them because they can't find me on their system yet their debit order went off yesterday. I have never ever dealt with such incompetence in my life. Every agent says they will get back to me regarding the matter but nobody ever does. Telkom mobile is a huge disappointment!!!!Just to be more specific. I have 2 contracts with Telkom mobile. One contract has been upgraded after a long struggle and the other contract was not because according to Telkom mobile I have already upgraded the second contract. Yesterday when I called the agent said she can't find me on the system and it doesn't seem I have a contract them them. PATHETIC!!!