Loss of income. Telkom wrongly suspended my account for non-payment, I hold Telkom directly responsible for my loss of income.

Telkom debited my account on the 29-03-2020. A few days ago they have suspended my account for non-payment. I have sent all my bank statements to telkom customer care, and they said that they will update my account info and un-suspend my data serves and that it would be active between 5 to 24 hours. My Router is still offline. Telkom mobile will be held accountable for loss of income. I can not work from home, and today the country is been shutdown due to the virus outbreak. My company pay me per hour and if i can not work, then i do not get paid. I will be seeking legal advice. I have already lose 1 day of my salary. This is unacceptable.