Data Contract in Dispute

From: Elle Steytler <***> Sent: Wednesday, 26 August 2020 11:06 To: *** Cc: *** Subject: ***

Good morning Mr Swane,

I am writing on behalf of Fikile Mayisa, who is an employee at our school.

We are at our wits end with Telkom Mobile. We have been trying to get hold of a consultant to no avail.

Miss Mayisa took out the above mention contract at your Festival mall branch (Consultant London Ndwande). The contract was for 20Gig data day, 20Gig data night at R249 per month.

Then suddenly in June an amount of R501 was deducted, and in July R513. She also spoke to Spiwe Mkhize at Irene mall branch, we said she would make the necessary corrections on the contract.

Still an amount of R528 was deducted yesterday. Miss Mayisa is a respectable citizen who, as a single mother, tries to make ends meet. We really don’t need good citizens in this country to be disheartened by actions like these.

This is absolutely unacceptable. I urge you to reverse all these charged immediately and contact Miss Mayisa with the proof thereof.

Telkom has always been a respected company, but this matter makes me wonder.