SYNC Model ****med me my money that I paid for a portfolio

I was ****med my money I payed for their package after I was accepted on the agency they gave me dates to choose from to come and do the portfolio I did choose a date but they call me and told me that date is full I told them I’m not available for the date the want to give I will be writing the test on that day. They said I should write them an email even today I’ve gotten any response from the now it’s 9 months late still no luck. I did everything they wanted and even payed the R3650 on time.