NP
Nate P
1 reviews | Active since Jul 2018
04 Sept 2024, 16:56
Distasteful
Disappointed in what was initially a seamless experience turned into a biased outcome.
I was looking to sell my iPhone 15 Pro Max, only 2 weeks old and in perfect condition. Went through the efforts of wiping my phone, packaging and shipping it to them in Pretoria from Cape Town.
Only to be told that the company I bought the phone from is not "reputable" and offering a R4000 less offer. They circumvent this with stating that "smaller companies" do not conduct good ***** audits against their products and should the device be blacklisted, then there is no way of recouping these costs.
How they can come to this conclusion (which is a registered company if I may add) is beyond me. I don't recommend anyone living far from Pretoria to ever consider this company to sell your device as you may not meet their ridiculously exaggerated expectations.
Additionally, to prejudice a client of their item based on where they shop is distasteful.
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Replies (2)0
Replies (2)
Swopp's replyOfficial
01 Nov 2024, 20:49Hi Nate,
Thanks for taking the time to leave a review. It is an unfortunate event with the case of the device you liked to sell to us, but we do have strict policies in place when procuring devices for the safety and surety of our clients.
We have had instances of ***** in the past when devices have been purchased from non-recognised resellers or dealers where a device becomes blacklisted and the seller vanished and we had to open a case with the SAPS.The details of the company you provided left us with a lot of questions and did not meet our policies for the document you provided to constitute as a proof of purchase since
This is a high-risk purchase for us as we have seen in the past from our experience and we cannot risk selling this device again in good conscience.
So because of these reasons, we offered to have the device shipped back to you at our own cost as a convenience , or we offered a reduced amount as a courtesy of losing the sale from your side.
We hope we can assist you in the future and we value your feedback. We will make sure to also improve our communication with prospective sellers in the future.
Regards, Marnus
Thanks for taking the time to leave a review. It is an unfortunate event with the case of the device you liked to sell to us, but we do have strict policies in place when procuring devices for the safety and surety of our clients.
We have had instances of ***** in the past when devices have been purchased from non-recognised resellers or dealers where a device becomes blacklisted and the seller vanished and we had to open a case with the SAPS.The details of the company you provided left us with a lot of questions and did not meet our policies for the document you provided to constitute as a proof of purchase since
- the company does not have a website or storefront
- there is no physical location for the company
- No VAT number
- No terms and conditions or imp**** warranties on the invoice you provided from them
- This company only has a small Instagram / Facebook page
- as the device is only 2 weeks old, and they are also purchasers of devices, why did they not purchase their own stock back?
This is a high-risk purchase for us as we have seen in the past from our experience and we cannot risk selling this device again in good conscience.
So because of these reasons, we offered to have the device shipped back to you at our own cost as a convenience , or we offered a reduced amount as a courtesy of losing the sale from your side.
We hope we can assist you in the future and we value your feedback. We will make sure to also improve our communication with prospective sellers in the future.
Regards, Marnus
Swopp's reply01 Nov 2024, 20:49
Official
Hi Nate,
Thanks for taking the time to leave a review. It is an unfortunate event with the case of the device you liked to sell to us, but we do have strict policies in place when procuring devices for the safety and surety of our clients.
We have had instances of ***** in the past when devices have been purchased from non-recognised resellers or dealers where a device becomes blacklisted and the seller vanished and we had to open a case with the SAPS.The details of the company you provided left us with a lot of questions and did not meet our policies for the document you provided to constitute as a proof of purchase since
This is a high-risk purchase for us as we have seen in the past from our experience and we cannot risk selling this device again in good conscience.
So because of these reasons, we offered to have the device shipped back to you at our own cost as a convenience , or we offered a reduced amount as a courtesy of losing the sale from your side.
We hope we can assist you in the future and we value your feedback. We will make sure to also improve our communication with prospective sellers in the future.
Regards, Marnus
Thanks for taking the time to leave a review. It is an unfortunate event with the case of the device you liked to sell to us, but we do have strict policies in place when procuring devices for the safety and surety of our clients.
We have had instances of ***** in the past when devices have been purchased from non-recognised resellers or dealers where a device becomes blacklisted and the seller vanished and we had to open a case with the SAPS.The details of the company you provided left us with a lot of questions and did not meet our policies for the document you provided to constitute as a proof of purchase since
- the company does not have a website or storefront
- there is no physical location for the company
- No VAT number
- No terms and conditions or imp**** warranties on the invoice you provided from them
- This company only has a small Instagram / Facebook page
- as the device is only 2 weeks old, and they are also purchasers of devices, why did they not purchase their own stock back?
This is a high-risk purchase for us as we have seen in the past from our experience and we cannot risk selling this device again in good conscience.
So because of these reasons, we offered to have the device shipped back to you at our own cost as a convenience , or we offered a reduced amount as a courtesy of losing the sale from your side.
We hope we can assist you in the future and we value your feedback. We will make sure to also improve our communication with prospective sellers in the future.
Regards, Marnus
NP
Nate P's updateReviewer Update
30 Jan 2025, 09:26Good day, your points regarding the *****ulent activities would be valid if the proof of purchase was requested before product shipment. Additionally, the fact that the company didn't offer the express delivery option ****il I put pressure on this) is astounding since this was an error not of my own. Be better and take accountability, its not fair to expect customers to wait a 3-5 day waiting period to have their device returned for something that was not their fault.
NP
Nate P's update30 Jan 2025, 09:26
Reviewer Update
Good day, your points regarding the *****ulent activities would be valid if the proof of purchase was requested before product shipment. Additionally, the fact that the company didn't offer the express delivery option ****il I put pressure on this) is astounding since this was an error not of my own. Be better and take accountability, its not fair to expect customers to wait a 3-5 day waiting period to have their device returned for something that was not their fault.