Swopp
Claimed Business
|4.5|28 Reviews (last 12 months)|This business does not respond to reviews
Swopp
Claimed Business
|4.5
28 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Swopp is widely praised as a trustworthy platform for buying and selling used iPhones, Samsung devices and laptops. Customers highlight quick collection and payment, often within 48 hours to three business days, regular status updates, transparent device condition reports and fair trade-in offers. Staff members including KG, Sello and Leslie earn repeated mention for courteous, efficient in-store help. Isolated complaints involve a phone failing weeks after purchase, a reduced offer after rescheduling, and one distressing in-store payment dispute.
Performance(last 12 months):
Trustindex Rating
5.6NPS Score
50Very Likely
TrustIndex
5.6
NPS Score
50
Recommended: Very Likely
Review Distribution
4.5|28 Reviews
Oct '25 - Sep '26
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEB
JD
Jaco D
1 reviews | Active since Nov 2014
19 Aug 2026, 22:13
Unpleasant experience at its core
Extremely disappointing customer experience I signed a contract with Swap to sell my iPhone for R4,000. After I had to reschedule my original appointment, the offer had dropped to R3,000 by the time I attended. I accepted the revised offer and proceeded with the transaction. Unfortunately, the process for setting up my replacement Samsung phone was mishandled from the outset. My iPhone was wiped before I could access my banking and settle the small outstanding balance. I immediately tried to resolve the situation and explained that I needed my phone to access my banking. I even offered to leave my ID and wallet with the store as security and return the following morning to make the payment. This was refused. Instead, I was treated with suspicion and security was called on me. I found this deeply upsetting, particularly as I was actively trying to resolve the outstanding amount and had offered reasonable security. The situation ultimately resulted in a friend having to pay the outstanding amount on my behalf. I then had to walk several kilometres home alone at night. This was an extremely unpleasant experience for what should have been a simple and routine transaction. I left feeling disrespected, humiliated and unsafe. I hope Swopp reviews how its staff are trained to handle situations like this. A payment issue can be resolved without making a customer feel as though they have committed a crime. Based on my experience, I would think carefully before using this company.
Helpful (0)
|Replies (0)JD
Jaco D
1 reviews | Active since Nov 2014
19 Aug 2026, 22:13
Unpleasant experience at its core
Extremely disappointing customer experience I signed a contract with Swap to sell my iPhone for R4,000. After I had to reschedule my original appointment, the offer had dropped to R3,000 by the time I attended. I accepted the revised offer and proceeded with the transaction. Unfortunately, the process for setting up my replacement Samsung phone was mishandled from the outset. My iPhone was wiped before I could access my banking and settle the small outstanding balance. I immediately tried to resolve the situation and explained that I needed my phone to access my banking. I even offered to leave my ID and wallet with the store as security and return the following morning to make the payment. This was refused. Instead, I was treated with suspicion and security was called on me. I found this deeply upsetting, particularly as I was actively trying to resolve the outstanding amount and had offered reasonable security. The situation ultimately resulted in a friend having to pay the outstanding amount on my behalf. I then had to walk several kilometres home alone at night. This was an extremely unpleasant experience for what should have been a simple and routine transaction. I left feeling disrespected, humiliated and unsafe. I hope Swopp reviews how its staff are trained to handle situations like this. A payment issue can be resolved without making a customer feel as though they have committed a crime. Based on my experience, I would think carefully before using this company.
0
Replies (0)JG
Jan G
1 reviews | Active since Mar 2009
19 Aug 2026, 08:24
Satisfied Customer
Sold a used laptop to them. From collection to payment received took only 3 business days. Were provided with regular updates regarding status of transaction. Very professional, will definitely recommend.
Helpful (0)
|Replies (0)RM
WM
Widson M
1 reviews | Active since Apr 2024
9 Jul 2026, 16:56
Device Sold
I’ve been an active buyer from them but I also recently sold a device to them and the process was seamless - including payment which was made rather quickly after the device was sold. I am beyond happy
Helpful (0)
|Replies (0)LB
CP
Charne P
1 reviews | Active since Jun 2026
24 Jun 2026, 09:47
Amazing people with great energy and respect. Thank you
My wife and I sold an IPhone 15 to them... They offered an excellent price. Amazing respectful people, with no time wasting. Bring you device and expect reliable payment.
Helpful (0)
|Replies (0)CP
Charne P
1 reviews | Active since Jun 2026
24 Jun 2026, 09:47
Amazing people with great energy and respect. Thank you
My wife and I sold an IPhone 15 to them... They offered an excellent price. Amazing respectful people, with no time wasting. Bring you device and expect reliable payment.
0
Replies (0)NM