Bust number 1 and 12 15th of November jhb to byo

Had the worst journey with them the driver stood in the middle of nowhere saying he got n instruction from the owner to wait for passengers coming with another bus, 54 lives waiting for 5 people because they got to the station late, how does that even work putting our lives in danger , a lot has been happening that that happens. This is not the swiss I know the ser vice has gone Down