Swiss Express buses
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Swiss Express buses
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Donald M
1 reviews | Active since Aug 2024
11 Mar 2026, 12:37
Very unprofessional service from Swiss Bus Express.
I would like to raise a complaint regarding the treatment I experienced while travelling on Swiss Express 07 from Harare to Midrand. I arrived at Roadport Harare around 12 noon and was not in a rush to depart. However, your staff wearing Swiss Bus Express uniforms encouraged and pressured me to quickly purchase a ticket because the bus was about to leave. I was directed to the ticket office, bought the ticket, and immediately boarded. At that moment I had a tablet that I needed to hand over to someone outside. I briefly gave it to the drivers to assist with the handover. Instead of helping in a professional manner, they threw the tablet out near the entrance and began shouting at me, stating that passengers are required to check in an hour before departure. This was extremely confusing and unfair because I had just been pressured by your own staff to buy the ticket and board the bus immediately. If the policy requires passengers to check in an hour before departure, customers should not be rushed to buy last-minute tickets and get on a bus that is already leaving. The tablet eventually had to be passed to the person about 200 meters from the Roadport exit. Waiting two minutes for a customer should not result in shouting or public embarrassment. What made the experience even worse was that I felt like I became the topic of discussion from Roadport all the way to Beatrice Toll Gate. That was humiliating and very uncomfortable for me as a paying customer. My concern is that your team needs better coordination and professionalism when dealing with passengers. Situations like this should be handled respectfully without shouting or embarrassing customers. Unfortunately, this experience has left a very negative impression, and it will likely be my first and last time using Swiss Bus Express. I hope the company takes this feedback seriously and improves the way customers are treated.
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Donald M
1 reviews | Active since Aug 2024
11 Mar 2026, 12:37
Very unprofessional service from Swiss Bus Express.
I would like to raise a complaint regarding the treatment I experienced while travelling on Swiss Express 07 from Harare to Midrand. I arrived at Roadport Harare around 12 noon and was not in a rush to depart. However, your staff wearing Swiss Bus Express uniforms encouraged and pressured me to quickly purchase a ticket because the bus was about to leave. I was directed to the ticket office, bought the ticket, and immediately boarded. At that moment I had a tablet that I needed to hand over to someone outside. I briefly gave it to the drivers to assist with the handover. Instead of helping in a professional manner, they threw the tablet out near the entrance and began shouting at me, stating that passengers are required to check in an hour before departure. This was extremely confusing and unfair because I had just been pressured by your own staff to buy the ticket and board the bus immediately. If the policy requires passengers to check in an hour before departure, customers should not be rushed to buy last-minute tickets and get on a bus that is already leaving. The tablet eventually had to be passed to the person about 200 meters from the Roadport exit. Waiting two minutes for a customer should not result in shouting or public embarrassment. What made the experience even worse was that I felt like I became the topic of discussion from Roadport all the way to Beatrice Toll Gate. That was humiliating and very uncomfortable for me as a paying customer. My concern is that your team needs better coordination and professionalism when dealing with passengers. Situations like this should be handled respectfully without shouting or embarrassing customers. Unfortunately, this experience has left a very negative impression, and it will likely be my first and last time using Swiss Bus Express. I hope the company takes this feedback seriously and improves the way customers are treated.
0
Replies (0)SS
Sane S
1 reviews | Active since Nov 2025
16 Nov 2025, 03:06
Bust number 1 and 12 15th of November jhb to byo
Had the worst journey with them the driver stood in the middle of nowhere saying he got n instruction from the owner to wait for passengers coming with another bus, 54 lives waiting for 5 people because they got to the station late, how does that even work putting our lives in danger , a lot has been happening that that happens. This is not the swiss I know the ser vice has gone Down
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|Replies (1)SS
Sane S
1 reviews | Active since Nov 2025
16 Nov 2025, 03:06
Bust number 1 and 12 15th of November jhb to byo
Had the worst journey with them the driver stood in the middle of nowhere saying he got n instruction from the owner to wait for passengers coming with another bus, 54 lives waiting for 5 people because they got to the station late, how does that even work putting our lives in danger , a lot has been happening that that happens. This is not the swiss I know the ser vice has gone Down
0
Replies (1)SM
SAKHILE M
1 reviews | Active since Sept 2025
17 Sept 2025, 10:44
Bad customer care and denying accountability
I had a terrible experience with their service. They damaged my luggage and denied any responsibility for it. On August 26, 2025, I took bus number 14 from Bulawayo, which was driven by Mbambo and Vundla. A staff member at their Bulawayo office, while loading luggage onto the bus, damaged my bag, leaving it with gaping holes and cracks, which forced me to throw it away. I informed the drivers as we were leaving. One driver said there was nothing they could do, while the other claimed they could not be held accountable for someone else's actions. When I tried to complain using their WhatsApp number in hopes of finding a resolution, they initially denied any knowledge of a staff member who was loading luggage in Bulawayo. However, after I mentioned that I had informed both drivers about the issue, they finally claimed that the manager of their Bulawayo office would call me. He never did, and eventually, they blocked me on WhatsApp.
Helpful (0)
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SAKHILE M
1 reviews | Active since Sept 2025
17 Sept 2025, 10:44
Bad customer care and denying accountability
I had a terrible experience with their service. They damaged my luggage and denied any responsibility for it. On August 26, 2025, I took bus number 14 from Bulawayo, which was driven by Mbambo and Vundla. A staff member at their Bulawayo office, while loading luggage onto the bus, damaged my bag, leaving it with gaping holes and cracks, which forced me to throw it away. I informed the drivers as we were leaving. One driver said there was nothing they could do, while the other claimed they could not be held accountable for someone else's actions. When I tried to complain using their WhatsApp number in hopes of finding a resolution, they initially denied any knowledge of a staff member who was loading luggage in Bulawayo. However, after I mentioned that I had informed both drivers about the issue, they finally claimed that the manager of their Bulawayo office would call me. He never did, and eventually, they blocked me on WhatsApp.
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