MJvR
Mari Janse van Rensburg

1 reviews | Active since Jun 2011

03 Oct 2022, 14:50

You will be a victim!

I am extremely disappointed in this company. I've used them three times in total. Once the lady who came to clean sounded like she had severe covid and she told us that it is because she is allergic to dogs. The last time we had someone a sterling silver cross and from what we've noticed my son's watch was ******. I took insurance and falsely believed that when you do that the company will deal with everything and sort it all out. I need to let everyone know that you might as well let anyone off the street into your home. You need to use a different company if you want them to be in control of who they allowed into your home. Now that there has been ****** from us we have to open the case, go through all the nonsense involved and this against someone who knows exactly where you stay since they walked to your house. You might as well skip this company and just stop the first person on the corner of your street and give them the keys to your house. There's zero advantages of going through SweepSouth. Don't be silly like us and feel it is "safer" when you use them!

0
Replies (1)
SweepSouth
SweepSouth's reply04 Oct 2022, 16:24
Official
Hello Mari. We are incredibly sorry and utterly disappointed that you've experienced this via our platform. As we've mentioned via email we fully understand your frustration however we can confirm the terms and conditions of our insurance policy have been communicated multiple times before and after the booking process is complete. In any situation where theft is a concern, a case number needs to be allocated to proceed with investigation and as such, we rely on a ******** case to made in order for the third party insurance company to proceed and for our platform to follow through with the necessary process. We have reached out to the insurers who confirm that they have not received any communication from you. We still strongly encourage you to make contact with them in order to make use of the insurance and start the claims process. Once again, we sincerely apologise for this awful experience that you had with a SweepSouth independent contractor.