1 reviews | Active since Jun 2012
Would not recommend this service anymore
I have an account which was probably created when this company started. Now the problem I have is to update my physical address since I have moved from the old address... This is not possible using the app or the website. Every time I make a booking and choose the new location, then confirming the booking, it automatically defaults to to the old address. Customer support is terribly pathetic, they don't offer telephonic support and only respond after 24 hours or later, which in todays time is horrible. I have requested deletion of my data from their servers to recreate the account, which was denied. Not POPI compliant as I did not give them permission to store my data since this act was introduced. They once were great, but now I wouldn't recommend or want to deal with them...and to think you pay service fees.
We are very disappointed to read about your experience and would like to apologise for this. This is certainly not how we like to do things. We're concerned to read about your difficulty with adding your current address and it absolutely shouldn't be this difficult and for this we do apologise. We're going to get in touch with you directly to ensure we're able to offer some sort of resolution as well as to better understand the issue. We will also be investigating the poor service you've received from the team and definitely address this internally.
Once again, we really do apologise for your experience and look forward to getting in touch with you.
Regards,
SweepSouth Social Team
We are very disappointed to read about your experience and would like to apologise for this. This is certainly not how we like to do things. We're concerned to read about your difficulty with adding your current address and it absolutely shouldn't be this difficult and for this we do apologise. We're going to get in touch with you directly to ensure we're able to offer some sort of resolution as well as to better understand the issue. We will also be investigating the poor service you've received from the team and definitely address this internally.
Once again, we really do apologise for your experience and look forward to getting in touch with you.
Regards,
SweepSouth Social Team