TW
Tammy W
1 reviews | Active since Dec 2019
30 Dec 2019, 09:28
Worst service from SweepSouth
Let down by SweepSouth again today. This is the second time in a week that my booking was cancelled on the day of the service. I don't know what kind of company you are running but it is absolutely ridiculous!!
I thought after last week's disappointment that I would give you another chance but I got the exact same excuse at exactly the same time. It is so unprofessional!!!
I will never use your company again and will definitely not recommend it to anyone!
SS***
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Replies (1)
SweepSouth's replyOfficial
30 Dec 2019, 16:04 Hello Tammy,
Thank you for sharing your feedback despite your disappointing experience.Reading this has been quite saddening for us and we are quite disappointed that we let you down on more than one occasion. We sincerely apologise for this as our aim is never to leave clients with such experiences.
As SweepStars are independent contractors, they have full control over their schedule. When a SweepStar suddenly becomes unavailable or is unable to make a booking due to unforeseen circumstances our team tries our best to organize a replacement SweepStar for clients as we want to ensure clients always receive their clean regardless of whether their preferred SweepStar is unavailable. However, despite all our efforts, there are instances where we are unable to organize a replacement SweepStar and we are sorry that this unfortunate instance has happened to you on more than one occasion.
Furthermore, kindly do note that we have a rating and feedback system we use to monitor the performance of SweepStars and ensure such instances are kept at a minimum. This system allows SweepStars who are not reliable to be monitored and offered guidance. In instances where SweepStars are unable to meet the standards expected, they will unfortunately no longer be able to work via the platform. This is to ensure that we limit disappointments such as yours and only the most reliable and dependable SweepStars remain on our platform.
We will, however, be sharing your feedback with the relevant teams to address this further as we are always looking for ways to improve our services.
We sincerely apologise once again for this.
SweepSouth
Thank you for sharing your feedback despite your disappointing experience.Reading this has been quite saddening for us and we are quite disappointed that we let you down on more than one occasion. We sincerely apologise for this as our aim is never to leave clients with such experiences.
As SweepStars are independent contractors, they have full control over their schedule. When a SweepStar suddenly becomes unavailable or is unable to make a booking due to unforeseen circumstances our team tries our best to organize a replacement SweepStar for clients as we want to ensure clients always receive their clean regardless of whether their preferred SweepStar is unavailable. However, despite all our efforts, there are instances where we are unable to organize a replacement SweepStar and we are sorry that this unfortunate instance has happened to you on more than one occasion.
Furthermore, kindly do note that we have a rating and feedback system we use to monitor the performance of SweepStars and ensure such instances are kept at a minimum. This system allows SweepStars who are not reliable to be monitored and offered guidance. In instances where SweepStars are unable to meet the standards expected, they will unfortunately no longer be able to work via the platform. This is to ensure that we limit disappointments such as yours and only the most reliable and dependable SweepStars remain on our platform.
We will, however, be sharing your feedback with the relevant teams to address this further as we are always looking for ways to improve our services.
We sincerely apologise once again for this.
SweepSouth
SweepSouth's reply30 Dec 2019, 16:04
Official
Hello Tammy,
Thank you for sharing your feedback despite your disappointing experience.Reading this has been quite saddening for us and we are quite disappointed that we let you down on more than one occasion. We sincerely apologise for this as our aim is never to leave clients with such experiences.
As SweepStars are independent contractors, they have full control over their schedule. When a SweepStar suddenly becomes unavailable or is unable to make a booking due to unforeseen circumstances our team tries our best to organize a replacement SweepStar for clients as we want to ensure clients always receive their clean regardless of whether their preferred SweepStar is unavailable. However, despite all our efforts, there are instances where we are unable to organize a replacement SweepStar and we are sorry that this unfortunate instance has happened to you on more than one occasion.
Furthermore, kindly do note that we have a rating and feedback system we use to monitor the performance of SweepStars and ensure such instances are kept at a minimum. This system allows SweepStars who are not reliable to be monitored and offered guidance. In instances where SweepStars are unable to meet the standards expected, they will unfortunately no longer be able to work via the platform. This is to ensure that we limit disappointments such as yours and only the most reliable and dependable SweepStars remain on our platform.
We will, however, be sharing your feedback with the relevant teams to address this further as we are always looking for ways to improve our services.
We sincerely apologise once again for this.
SweepSouth
Thank you for sharing your feedback despite your disappointing experience.Reading this has been quite saddening for us and we are quite disappointed that we let you down on more than one occasion. We sincerely apologise for this as our aim is never to leave clients with such experiences.
As SweepStars are independent contractors, they have full control over their schedule. When a SweepStar suddenly becomes unavailable or is unable to make a booking due to unforeseen circumstances our team tries our best to organize a replacement SweepStar for clients as we want to ensure clients always receive their clean regardless of whether their preferred SweepStar is unavailable. However, despite all our efforts, there are instances where we are unable to organize a replacement SweepStar and we are sorry that this unfortunate instance has happened to you on more than one occasion.
Furthermore, kindly do note that we have a rating and feedback system we use to monitor the performance of SweepStars and ensure such instances are kept at a minimum. This system allows SweepStars who are not reliable to be monitored and offered guidance. In instances where SweepStars are unable to meet the standards expected, they will unfortunately no longer be able to work via the platform. This is to ensure that we limit disappointments such as yours and only the most reliable and dependable SweepStars remain on our platform.
We will, however, be sharing your feedback with the relevant teams to address this further as we are always looking for ways to improve our services.
We sincerely apologise once again for this.
SweepSouth