!!! WORST SERVICE EVER !!!

<p>!!! WORST SERVICE EVER [Sweep South Cleaning Service] !!!</p> <p>Let me first preface this with saying I have used Sweep South several times before and have had decent service.</p> <p>My last two attempts using this cleaning service has been absolutely APPALLING and UNACCEPTABLE!</p> <p>I booked online last week Wednesday (2017/05/31) for 7:00am.</p> <p>I waited... and waited... then</p> <p>I received a call from the cleaner saying she has no idea where she is?</p> <p>I then received the phone call to handle the unduly mess with reassurances a different cleaner could make it.</p> <p>And an hour and half later, cleaner never pitched and I was late for work!</p> <p>I did receive a follow up with an apology and was promised this disaster will be rectified with the highest priority.</p> <p>So I wrote off the incident and accepted the complementary cleaning they insisted upon for Thursday (2017/06/01) for 7:00am.</p> <p>I asked if they had a reliable cleaner to ensure this service, they assured me they had as they flagged a high priority clean.</p> <p>Come Thursday morning. I waited... and waited... then</p> <p>I received a call from Sweep South telling me they have had no contact from the cleaner?</p> <p>I waited some more... just over an hour and had to leave for work. And yes I was late for work again.</p> <p>In conclusion, I can understand room for delay, I have even picked up lost cleaners before but seriously<br />this is UNACCEPTABLE!!! If 7:00, 7:30, and or 8am are problematic times then do not offer them.</p> <p>After the second failed attempt, there has been no follow up or apology, is this how you respect your customers?</p>