NM
Nosipho M
1 reviews | Active since Jan 2019
07 Mar 2019, 10:43
Worst cleaning service ever!!!!!!!!!!!!
Worst cleaning service ever!!!!!!!!!!!! I was really disappointed with the cleaning service i had received from sweepsouth.I had paid for a service which i was advised some parts of the hose could not be cleaned ----I mean a shower is considered as a deep clean, oven was not even touched it was a shame moving in a house hoping to find your place clean.Worst of all i requested the work to be redone as per the website if you not happy with the clean they will send someone to redo the work i was advised the will credit my account for a 3 hour clean.Never ever again ...Unhappy client
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Replies (2)
SweepSouth's replyOfficial
07 Mar 2019, 15:00 Hello Nosipho,
Thank you for review - we are disappointed to read that you were not happy with your cleaning. Our aim is to always leave your home sparkling after a SweepSouth cleaning appointment and we are very sorry that this did not happen.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We sincerely apologise once again for letting you down in your experience. Please send through your email address, so we can look into this and assist you further.
SweepSouth
Thank you for review - we are disappointed to read that you were not happy with your cleaning. Our aim is to always leave your home sparkling after a SweepSouth cleaning appointment and we are very sorry that this did not happen.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We sincerely apologise once again for letting you down in your experience. Please send through your email address, so we can look into this and assist you further.
SweepSouth
Best regards,
SweepSouth's reply07 Mar 2019, 15:00
Official
Hello Nosipho,
Thank you for review - we are disappointed to read that you were not happy with your cleaning. Our aim is to always leave your home sparkling after a SweepSouth cleaning appointment and we are very sorry that this did not happen.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We sincerely apologise once again for letting you down in your experience. Please send through your email address, so we can look into this and assist you further.
SweepSouth
Thank you for review - we are disappointed to read that you were not happy with your cleaning. Our aim is to always leave your home sparkling after a SweepSouth cleaning appointment and we are very sorry that this did not happen.
The SweepSouth Satisfaction Guarantee ensures that we are able to provide clients with the highest level of service when engaging with us. If you are not satisfied with the quality of the booking, on assessment of your feedback, we will provide you with a voucher to schedule another booking for another SweepStar to re-perform the tasks completed poorly or not completed at all. The hours granted will be based on tasks completed poorly or not completed at all at the discretion of the Company.
We sincerely apologise once again for letting you down in your experience. Please send through your email address, so we can look into this and assist you further.
SweepSouth
Best regards,
NM
Nosipho M's updateReviewer Update
07 Mar 2019, 15:49My email address ***-***
NM
Nosipho M's update07 Mar 2019, 15:49
Reviewer Update
My email address ***-***