1 reviews | Active since Nov 2021
WORST CLEANING AGENCY
In the beginning, they were amazing! You made a booking and they sent 2 domestics, they has a check list to work from and left that list behind, as confirmation of what they did.
It was really amazing.
Then it all went down hill SO fast.
All of a sudden, you were paying the same rate for 1 domestic instead of 2 and the standards began to drop drastically.
Now, what happened that has caused me to take the time to write this post... I have 2 rules, they simple... If something breaks, TELL ME - accidents happen and thats fine but TELL ME! The rule 2 is: If you dont know where it goes, ask me or leave it on the kitchen counter and I will pack it away. I dont think those are unreasonable requests....
Ok, last week, I got a lady from sweepsouth, I actually booked for once a week as I do work full time, I am studying part time and am a mother of a toddler... So, I know I need help, 2 weeks ago was extremely bad and I needed the help, so I booked a domestic...
She broke a plastic bowl outside - didnt tell me and didnt pick up the sharp pieces off the ground - this injured my child... The standard of cleaning was a joke and Ive had to pull all nighters just trying to clean up after the professional cleaner... She clocked in late and clocked out early - which forced me to pay for times she wasnt here.... I was pressured by the domestic to give her my childs old shoes - Which i was keeping as keepsakes....
For the rest of that week, I kept trying to call SweepSouth and NO answer. So I left a bad review on their app, and requesting they contact me - they didnt.. I then sent them an email on the following monday - I was still ignored.... Then after SO MANY attempts, they eventually answered the phone where I told them part of the story - I left out how they staff member told me that I should cancel with sweepsouth and how she will work for me privately, or how unfair sweepsouth is and that list goes on...
Its been nearly 2 weeks since this happened and all I got was an email THE DAY after I called asking me what happened, after my call was escalated to "relevant departments" not even a phone call!!!
UNPROFESSIONAL! INJURED MY CHILD BY NOT PICKING UP SHARP PLASTIC FROM A CONTAINER SHE BROKE PRESSURED ME INTO GIVING HER SOMETHING I VALUED DO NOT ANSWER EMAILS OR CALLS DISRESPECTFUL!!
So, if anyone knows of a decent, reliable cleaning service, where I dont have to work through the night cleaning what I PAID them to do, please let me know, as I am looking for one.
We sincerely apologize for the distressing experience you've had with our service. Your feedback is invaluable to us, and we are committed to addressing and resolving the issues you've encountered.
First and foremost, we want to extend our deepest apologies for any harm caused to your child due to the broken plastic bowl. This is unacceptable, and we understand the seriousness of the situation. Our team is currently investigating this matter thoroughly to ensure appropriate actions are taken to prevent such incidents in the future. Additionally, the lack of professionalism and disregard for your rules is deeply concerning. We hold all SweepStars ( who are independent contractors) to high standards of conduct and service, and we are disappointed to hear that these standards were not upheld in your case. Rest assured, we are taking immediate steps to address this.
We understand the frustration and inconvenience you've experienced in trying to reach us and receive a timely response. Please know that one of our specialists is currently reviewing your case and in touch with you directly via email to address your concerns and provide assistance.
Once again, we sincerely apologize for the shortcomings you've faced and assure you that we are committed to rectifying the situation and regaining your trust. Your satisfaction and the safety of your family are our top priorities
We sincerely hope you'll allow us another chance to make this right for you.
We sincerely apologize for the distressing experience you've had with our service. Your feedback is invaluable to us, and we are committed to addressing and resolving the issues you've encountered.
First and foremost, we want to extend our deepest apologies for any harm caused to your child due to the broken plastic bowl. This is unacceptable, and we understand the seriousness of the situation. Our team is currently investigating this matter thoroughly to ensure appropriate actions are taken to prevent such incidents in the future. Additionally, the lack of professionalism and disregard for your rules is deeply concerning. We hold all SweepStars ( who are independent contractors) to high standards of conduct and service, and we are disappointed to hear that these standards were not upheld in your case. Rest assured, we are taking immediate steps to address this.
We understand the frustration and inconvenience you've experienced in trying to reach us and receive a timely response. Please know that one of our specialists is currently reviewing your case and in touch with you directly via email to address your concerns and provide assistance.
Once again, we sincerely apologize for the shortcomings you've faced and assure you that we are committed to rectifying the situation and regaining your trust. Your satisfaction and the safety of your family are our top priorities
We sincerely hope you'll allow us another chance to make this right for you.
I will always regret being pressured into giving my childs old shoes (that were in perfect condition) and I was keeping as keepsakes.
But my child being hurt was the last straw - as I said to the gentleman yesterday - I am looking for a "Sweepstar" who will come into my home and become a part of the family, someone we can trust and leave my child alone with - knowing she will be safe.
Instead, events happened that caused a container to break (i don't care about that) but that caused my child to get hurt.
The standard of cleaning wasnt up to your standards - you guys used to be amazing!!
Then I had to stay up until all hours of the early morning - if not all night, trying to clean when my child and husband were alseep and only doing what I could without making a noise, then to work during the day again,
I paid for a service that I actually ended up having to do myself.
So what did I actually pay for, other than having my keepsakes take, child being hurt and then doing the work I paid for?
I will always regret being pressured into giving my childs old shoes (that were in perfect condition) and I was keeping as keepsakes.
But my child being hurt was the last straw - as I said to the gentleman yesterday - I am looking for a "Sweepstar" who will come into my home and become a part of the family, someone we can trust and leave my child alone with - knowing she will be safe.
Instead, events happened that caused a container to break (i don't care about that) but that caused my child to get hurt.
The standard of cleaning wasnt up to your standards - you guys used to be amazing!!
Then I had to stay up until all hours of the early morning - if not all night, trying to clean when my child and husband were alseep and only doing what I could without making a noise, then to work during the day again,
I paid for a service that I actually ended up having to do myself.
So what did I actually pay for, other than having my keepsakes take, child being hurt and then doing the work I paid for?
AFTER MONTHS of trying to get this sorted out and BRING IGNORED by the *********** staff of SweepSouth - I was finally told what I need to file a claim, except this information came too late.
SWEEPSOUTH STAFF WILL COME INTO YOUR HOME, DAMAGE/***** YOU PROPERTY AND SWEEPSOUTH WILL IGNORE YOU TO ENSURE THAT THERE CAN BE NO CLAIM.
AFTER MONTHS of trying to get this sorted out and BRING IGNORED by the *********** staff of SweepSouth - I was finally told what I need to file a claim, except this information came too late.
SWEEPSOUTH STAFF WILL COME INTO YOUR HOME, DAMAGE/***** YOU PROPERTY AND SWEEPSOUTH WILL IGNORE YOU TO ENSURE THAT THERE CAN BE NO CLAIM.