JM
Jan-Wilkens Malan

1 reviews | Active since Feb 2018

07 Feb 2018, 17:46

Worst attitude by a worker ever!!!!

I am a new client and booked my first cleaning for today i switched to sweep south because I’ve only heard good things about them and their app but after my first experience today i dont know if i want to use them ever again. I booked a basic cleaning for today and requested and paid for their cleaner to bring her own supplies at 08:00 this morning. Their cleaner Ms Tryphinah Maake only arrived at 08:50 and when she arrived she wasn't at the right place she was more than a block away from the flat i told her where to go then she called me again at 09:10 and was still lost i had to go pick her up and bring her to the flat. She only started cleaning at 09:30 an hour and a half after she was supposed to which already left a sour taste in my mouth. Then she didn't bring her own cleaning products as i booked and paid for and requested to use ours even after i paid R50 for her to bring her own. And lastly after she was done she sat on our couch and demanded that we make food for her before she leaves. If this is the type of service they are supplying then i don't know if i want to be a part of it.

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Replies (1)
SweepSouth
SweepSouth's reply08 Feb 2018, 09:41
Official

Hi there,

Thank you for your review. We sincerely apologise for your poor experience. Your happiness is important to us and we disappointed to read your feedback. Our goal is for you to always have a great SweepSouth experience and we are so sorry that this was not the case.

May we ask that you please provide us with your contact details, we'd really like the opportunity to get in touch and to sort this out for you.

We look forward to hearing from you.