Work not done then they take away your credit

Item: SweepSouth
Rating: 1
Author: Michelle S

I had a booking and paid extra for cleaning inside the fridge and cubbords, this was never done. I sent them photos and they gave me R75 credit and then took it again the same day. When I enquired why they said it was for that same booking that I paid in full. They then stayed they didn't deduct the full amount, I checked my banking app while talking to the consultant and it clearly shows the full amount deducted. So I'm being charge TWICE for a service that wasn't done. Then they insist they will send me an invoice. Invoice also shows I paid in full

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Replies (2)

Michelle S's updateReviewer Update

15 Apr 2025, 07:34

Also to add this same sweep star was VERY late to the appointment and said it was sweepsouth's fault for giving her the wrong address so I also paid for all that time that she was late

Michelle S's update15 Apr 2025, 07:34

Reviewer Update

Also to add this same sweep star was VERY late to the appointment and said it was sweepsouth's fault for giving her the wrong address so I also paid for all that time that she was late

SweepSouth's replyOfficial

12 May 2025, 08:19

Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration caused. We can confirm that we have received your email, and our Customer Experience team will be reaching out to you today to resolve this matter.

We appreciate your patience and the opportunity to make this right.

SweepSouth's reply12 May 2025, 08:19

Official