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Dimakatso dimr.pix
1 reviews | Active since Dec 2022
02 Oct 2023, 10:31
What an inconvenience, my money down the drain
The app is complicated to navigate, because when my sweep star cancelled the booked day the message received was they are trying to get a replacement for the same day which was a Saturday. When no one pitched i tried to cancel booking but they had already rebooked for Monday without confirming with me first. There were no options to cancel, I responded to their email to inform them that I won't be available on Monday and asked about cancellation. didn't receive feedback. The sweepstar was at my house this morning as per mails received now, but I never confirmed this booking. It's a weekday, I'm not home. Extremely inconvenienced and what does it mean for my money?
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SweepSouth's replyOfficial
04 Oct 2023, 14:46Hi Dimakatso. Thank you for taking the time to post on Hello Peter.
We are disappointed to read this and so sorry this has *****ed your experience with our platform. All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change.
We believe our team is currently in touch with you and requested banking details to process your refund. We look forward to your response.
and sure hope we can redeem ourselves.
Regards
We are disappointed to read this and so sorry this has *****ed your experience with our platform. All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change.
We believe our team is currently in touch with you and requested banking details to process your refund. We look forward to your response.
and sure hope we can redeem ourselves.
Regards
SweepSouth's reply04 Oct 2023, 14:46
Official
Hi Dimakatso. Thank you for taking the time to post on Hello Peter.
We are disappointed to read this and so sorry this has *****ed your experience with our platform. All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change.
We believe our team is currently in touch with you and requested banking details to process your refund. We look forward to your response.
and sure hope we can redeem ourselves.
Regards
We are disappointed to read this and so sorry this has *****ed your experience with our platform. All SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change.
We believe our team is currently in touch with you and requested banking details to process your refund. We look forward to your response.
and sure hope we can redeem ourselves.
Regards