1 reviews | Active since Jan 2019
Waiting for a refund until I'm blue in the face...
It has been several weeks now communicating with this company... I was promised a refund over a week ago and yet I'm still waiting...
Azille (SweepSouth)
Jan 30, 12:02 SAST
Hello Kim lee,
Thank you for responding.
We are bitterly sorry again for the whole experience and that you were overcharged for the booking.
I have gone ahead and raised a refund request for the 1.5 hours that was logged extra by your SweepStar. This does take 7-10 days to be completed. However, I will send you proof of payment as soon as it has been done.
Warm regards,
Azille SweepSouth SupportStar
Tel: ********** Web: https://sweepsouth.com FB: https://www.facebook.com/SweepSouthSA Twitter: @SweepSouthSA
Kim-Lee Mendes ********** 30 Jan 2019, 13:07 (7 days ago) to SweepSouth
Hi there,
Thanks for the response.
However, what about the window cleaning I paid for but never received? What about the cleaning products I paid for yet my own was used?
I expect to be refunded for that as well.
Looking forward to hearing from you.
Kind Regards,
Kim-Lee Mendes
Thank you for your review.
As communicated in our email correspondence, refunds do typically take 5-10 business days to be processed. We have followed up with our Finance department, who has confirmed that your refund has been processed on 1 February. Our team will be in touch with the proof of payment.
Thank you so much for your patience. We sincerely apologise, once again, for any inconvenience and frustration caused.
SweepSouth
Thank you for your review.
As communicated in our email correspondence, refunds do typically take 5-10 business days to be processed. We have followed up with our Finance department, who has confirmed that your refund has been processed on 1 February. Our team will be in touch with the proof of payment.
Thank you so much for your patience. We sincerely apologise, once again, for any inconvenience and frustration caused.
SweepSouth