1 reviews | Active since Aug 2016
Very unhappy Sweepsouth Customer
I booked a **** last week on the 10 July 2019, and the price quoted was R 229 including service fee. On the 12 July 2019, i was informed that i needed to attend a funeral of a family member. I called them on the afternoon of the 12 July as soon as i received the call to attend a funeral, i told them i would schedule a new appointment shortly. I received an invoice for R164.00 for cancellation, and it was deducted from my account already, i couldn't even query it they just processed the payment. This **** was for hire for 4 hours, to do two bathrooms and 1 room, i normally have a **** over for 8 hours, and pay her the same amount including service fee, so whilst i understand it is convenience, but it seems more like exploitation. Don't use these people, don't give them your banking details. If they don't return the money i will escalate this as a matter of principal, i wonder how much money the actual ****s receive from this money.
Thank you for your review.
We are so disappointed to read about your experience. We completely understand how this has made you feel and we certainly do not want our clients feeling this way.
Our mission is to provide dignified, flexible work at decent pay to our SweepStars. We drive our mission in all aspects of our business and services to ensure our SweepStars are able to provide for their families. When a booking is cancelled after 3pm the day before the cleaning appointment is scheduled to take place, it is inevitable that the SweepStar assigned, will then lose out on a day of work. For this reason, we charge a cancellation fee, which compensates the SweepStar's loss of earnings and work for the day.
We have an incredibly strict policy around cancellations and are not always in a position to be able to reverse this charge. However, we will be sharing your feedback with our team to look into and ensure they get in touch to provide a further response.
We would like to share our sincere condolences for the loss of your family member and sincerely apologise for any frustration caused as a result of your experience with us.
SweepSouth
Thank you for your review.
We are so disappointed to read about your experience. We completely understand how this has made you feel and we certainly do not want our clients feeling this way.
Our mission is to provide dignified, flexible work at decent pay to our SweepStars. We drive our mission in all aspects of our business and services to ensure our SweepStars are able to provide for their families. When a booking is cancelled after 3pm the day before the cleaning appointment is scheduled to take place, it is inevitable that the SweepStar assigned, will then lose out on a day of work. For this reason, we charge a cancellation fee, which compensates the SweepStar's loss of earnings and work for the day.
We have an incredibly strict policy around cancellations and are not always in a position to be able to reverse this charge. However, we will be sharing your feedback with our team to look into and ensure they get in touch to provide a further response.
We would like to share our sincere condolences for the loss of your family member and sincerely apologise for any frustration caused as a result of your experience with us.
SweepSouth