CW
Claudia W
1 reviews | Active since Aug 2019
06 Aug 2019, 05:52
Very irreliable
Unfortunately quality dropped after the second time. I was very happy with Chelesani and even when she came late for a reason without informing me it was OKAY but she reacted unacceptable on my point of views in terms of my preferences with canceling her availbilty.... hhmmm. Very dissapointing! Then SweepSouth assigned 3(!) different SweepStars to my regular biweekly bookings which are booked on Fridays - after I made sure I explained everything to Chelesani. Would you let 3 strangers into your home while you are at work? I doubt it ...
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SweepSouth's replyOfficial
06 Aug 2019, 09:44 Hello Claudia,
We are terribly sorry that this was your experience and we sincerely apologise. Our intention is never to cause such distress to our clients, we want our clients to always have a reliable and efficient experience with our services.
Furthermore, we completely understand your concerns regarding safety and comfortability and this is why we always try and ensure that our clients get their preferred SweepStar. However, our SweepStar’s are independent contractors and as such have full control over when and where they want to work. The convenience of SweepSouth in these cases is that we automatically assign a new SweepStar to ensure that our clients at least get their clean. As a company we are always trying our best to balance satisfying and accommodating our clients as well as our SweepStars- we want both to feel respected and comfortable. We have shared your information with our team who will reach out to you to ensure we can improve this for you going forward.
Thank you for sharing this with us, we highly appreciate all feedback from our clients and we are terribly sorry once again for the inconvenience caused.
SweepSouth
We are terribly sorry that this was your experience and we sincerely apologise. Our intention is never to cause such distress to our clients, we want our clients to always have a reliable and efficient experience with our services.
Furthermore, we completely understand your concerns regarding safety and comfortability and this is why we always try and ensure that our clients get their preferred SweepStar. However, our SweepStar’s are independent contractors and as such have full control over when and where they want to work. The convenience of SweepSouth in these cases is that we automatically assign a new SweepStar to ensure that our clients at least get their clean. As a company we are always trying our best to balance satisfying and accommodating our clients as well as our SweepStars- we want both to feel respected and comfortable. We have shared your information with our team who will reach out to you to ensure we can improve this for you going forward.
Thank you for sharing this with us, we highly appreciate all feedback from our clients and we are terribly sorry once again for the inconvenience caused.
SweepSouth
SweepSouth's reply06 Aug 2019, 09:44
Official
Hello Claudia,
We are terribly sorry that this was your experience and we sincerely apologise. Our intention is never to cause such distress to our clients, we want our clients to always have a reliable and efficient experience with our services.
Furthermore, we completely understand your concerns regarding safety and comfortability and this is why we always try and ensure that our clients get their preferred SweepStar. However, our SweepStar’s are independent contractors and as such have full control over when and where they want to work. The convenience of SweepSouth in these cases is that we automatically assign a new SweepStar to ensure that our clients at least get their clean. As a company we are always trying our best to balance satisfying and accommodating our clients as well as our SweepStars- we want both to feel respected and comfortable. We have shared your information with our team who will reach out to you to ensure we can improve this for you going forward.
Thank you for sharing this with us, we highly appreciate all feedback from our clients and we are terribly sorry once again for the inconvenience caused.
SweepSouth
We are terribly sorry that this was your experience and we sincerely apologise. Our intention is never to cause such distress to our clients, we want our clients to always have a reliable and efficient experience with our services.
Furthermore, we completely understand your concerns regarding safety and comfortability and this is why we always try and ensure that our clients get their preferred SweepStar. However, our SweepStar’s are independent contractors and as such have full control over when and where they want to work. The convenience of SweepSouth in these cases is that we automatically assign a new SweepStar to ensure that our clients at least get their clean. As a company we are always trying our best to balance satisfying and accommodating our clients as well as our SweepStars- we want both to feel respected and comfortable. We have shared your information with our team who will reach out to you to ensure we can improve this for you going forward.
Thank you for sharing this with us, we highly appreciate all feedback from our clients and we are terribly sorry once again for the inconvenience caused.
SweepSouth