DO
Diane O
1 reviews | Active since Jul 2019
31 Jul 2019, 20:02
Very dissapointed
Terrible experience. Lady has no cleaning experience. Waste of time and money.
Helpful (0)
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Replies (1)
SweepSouth's replyOfficial
01 Aug 2019, 09:52 Hello Diane,
We are deeply disappointed to read that this was your experience. We sincerely apologise for the inconvenience caused and that your daughter was unable to move in as a result. These are not the experiences we want our clients' to have.
We want our clients’ to always have efficient and reliable experiences with our SweepStars thus we placed various rigorous screening measures to ensure this, which we see one of our team members reached out to you, explaining this. However, despite this, some instances may still result in our SweepStars performances lacking. As a result, we have systems in place, to cover for these cases. The first step is to have our Area Manager’ gently discuss client feedback with SweepStars and explain how they can improve going forward, which is what happened in your SweepStar’s case. Furthermore, we have ratings and reliability score, which we get through client feedback, that measures SweepStars performance over time and if a SweepStar is unable to maintain certain standards overtime or improve they eventually get deactivated. This is why we value client feedback, such as yours, and always request it as it also allows us to ensure we are maintaining a high-quality standard for you.
We highly appreciate your feedback and it will be shared with the relevant teams to see how we can be better and avoid such situations altogether going forward. We are always looking to improve here at SweepSouth. Once again, we are terribly sorry about this and we hope we can make things better for you in the future.
SweepSouth
We are deeply disappointed to read that this was your experience. We sincerely apologise for the inconvenience caused and that your daughter was unable to move in as a result. These are not the experiences we want our clients' to have.
We want our clients’ to always have efficient and reliable experiences with our SweepStars thus we placed various rigorous screening measures to ensure this, which we see one of our team members reached out to you, explaining this. However, despite this, some instances may still result in our SweepStars performances lacking. As a result, we have systems in place, to cover for these cases. The first step is to have our Area Manager’ gently discuss client feedback with SweepStars and explain how they can improve going forward, which is what happened in your SweepStar’s case. Furthermore, we have ratings and reliability score, which we get through client feedback, that measures SweepStars performance over time and if a SweepStar is unable to maintain certain standards overtime or improve they eventually get deactivated. This is why we value client feedback, such as yours, and always request it as it also allows us to ensure we are maintaining a high-quality standard for you.
We highly appreciate your feedback and it will be shared with the relevant teams to see how we can be better and avoid such situations altogether going forward. We are always looking to improve here at SweepSouth. Once again, we are terribly sorry about this and we hope we can make things better for you in the future.
SweepSouth
SweepSouth's reply01 Aug 2019, 09:52
Official
Hello Diane,
We are deeply disappointed to read that this was your experience. We sincerely apologise for the inconvenience caused and that your daughter was unable to move in as a result. These are not the experiences we want our clients' to have.
We want our clients’ to always have efficient and reliable experiences with our SweepStars thus we placed various rigorous screening measures to ensure this, which we see one of our team members reached out to you, explaining this. However, despite this, some instances may still result in our SweepStars performances lacking. As a result, we have systems in place, to cover for these cases. The first step is to have our Area Manager’ gently discuss client feedback with SweepStars and explain how they can improve going forward, which is what happened in your SweepStar’s case. Furthermore, we have ratings and reliability score, which we get through client feedback, that measures SweepStars performance over time and if a SweepStar is unable to maintain certain standards overtime or improve they eventually get deactivated. This is why we value client feedback, such as yours, and always request it as it also allows us to ensure we are maintaining a high-quality standard for you.
We highly appreciate your feedback and it will be shared with the relevant teams to see how we can be better and avoid such situations altogether going forward. We are always looking to improve here at SweepSouth. Once again, we are terribly sorry about this and we hope we can make things better for you in the future.
SweepSouth
We are deeply disappointed to read that this was your experience. We sincerely apologise for the inconvenience caused and that your daughter was unable to move in as a result. These are not the experiences we want our clients' to have.
We want our clients’ to always have efficient and reliable experiences with our SweepStars thus we placed various rigorous screening measures to ensure this, which we see one of our team members reached out to you, explaining this. However, despite this, some instances may still result in our SweepStars performances lacking. As a result, we have systems in place, to cover for these cases. The first step is to have our Area Manager’ gently discuss client feedback with SweepStars and explain how they can improve going forward, which is what happened in your SweepStar’s case. Furthermore, we have ratings and reliability score, which we get through client feedback, that measures SweepStars performance over time and if a SweepStar is unable to maintain certain standards overtime or improve they eventually get deactivated. This is why we value client feedback, such as yours, and always request it as it also allows us to ensure we are maintaining a high-quality standard for you.
We highly appreciate your feedback and it will be shared with the relevant teams to see how we can be better and avoid such situations altogether going forward. We are always looking to improve here at SweepSouth. Once again, we are terribly sorry about this and we hope we can make things better for you in the future.
SweepSouth