1 reviews | Active since Aug 2019
VERY disappointed!!!!!!
I have only used SweepSouth for 4 weeks. Within those 4 weeks, I had a different worker almost every time. My duvet was ruined with a spill of Jik, and not mentioned, pants ironed were burnt and worst of all, $350 dollars ****** from my bedside table. Even though I paid for insurance NOTHING was done, always a ‘good’ excuse. An investigator from SweepSouth was put into the case and a confession was given as to the money being ******. Yes, the sweepstar was fired (apparently) but nothing was done for me. So an equivalent of +-R8000 , I lost in 4 weeks. It cost me R9200 for my 4 week SweepSouth experience! Sorry for me. Some of the ladies were very good at cleaning, but one was VERY good at *****ing but most upsetting is the “support” I got from the support and managers.
Thank you for your review and we're so sorry to read about your disappointment.
Sadly, the insurance product offered does not include any form of specialised cover, such as cover for the theft of money. In trying to offer an affordable insurance option for clients we would not be able to incorporate this type of specialised cover. We do strongly encourage clients not to leave valuables in easily accessible areas when welcoming a SweepStar into the home, in the same way, you would do so should you be welcoming any stranger into your home. We completely understand your frustration around this and have encouraged you to remain in touch with the insurers and to follow their processes with regards to a complaint. On our side, we confirm that the SweepStar has been deactivated and is no longer able to access the SweepSouth platform as an independent contractor.
We have also checked in with the insurers with regards to your other claim for the duvet and they confirm that this is currently being assessed. We would like to apologise for the slow response from their side, we are working with our partners to escalate this as we recognise that this is not acceptable. We have requested immediate and urgent feedback for this claim. They will contact you to advise.
We will also remain in touch with our partners to try and ensure they are able to receive speedy assistance from the insurers.
SweepSouth Social Team
Thank you for your review and we're so sorry to read about your disappointment.
Sadly, the insurance product offered does not include any form of specialised cover, such as cover for the theft of money. In trying to offer an affordable insurance option for clients we would not be able to incorporate this type of specialised cover. We do strongly encourage clients not to leave valuables in easily accessible areas when welcoming a SweepStar into the home, in the same way, you would do so should you be welcoming any stranger into your home. We completely understand your frustration around this and have encouraged you to remain in touch with the insurers and to follow their processes with regards to a complaint. On our side, we confirm that the SweepStar has been deactivated and is no longer able to access the SweepSouth platform as an independent contractor.
We have also checked in with the insurers with regards to your other claim for the duvet and they confirm that this is currently being assessed. We would like to apologise for the slow response from their side, we are working with our partners to escalate this as we recognise that this is not acceptable. We have requested immediate and urgent feedback for this claim. They will contact you to advise.
We will also remain in touch with our partners to try and ensure they are able to receive speedy assistance from the insurers.
SweepSouth Social Team