JP
Jenny P
1 reviews | Active since Dec 2019
05 Dec 2019, 07:29
USING SWEEPSOUTH IS A BIG SECURITY RISK
Sweepsouth put your security at risk by giving your phone number out. Domestic who came to my house was NOT who they said but called herself by that name. Worked terribly for 4 hours and left but I got charged for eight. I messaged them whilst she was at my house to say she was not correct person. They ignored me. Have been messaging them for three weeks with no response. Clearly you are NOT staff who have been security checked and clearly they don't care about that either.
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SweepSouth's replyOfficial
05 Dec 2019, 08:19Hello Jenny,
Thank you for your review.
We are extremely concerned to read the feedback you have provided. We certainly do not condone this kind of behaviour on our platform, as it is a security risk. We strive to provide a service that is reliable and safe and this experience has gone completely against our aim.
We are terribly sorry that you have not received the support that you would have hoped to get. It is disappointing to read that this type of incident has not been prioritised and rectified. We would like to look into this and assist you as best we can.
Please send through your booking reference number or email address used to book with so we can provide further feedback and assistance in this regard.
We sincerely apologise for this having happened to you and in your home.
SweepSouth
Thank you for your review.
We are extremely concerned to read the feedback you have provided. We certainly do not condone this kind of behaviour on our platform, as it is a security risk. We strive to provide a service that is reliable and safe and this experience has gone completely against our aim.
We are terribly sorry that you have not received the support that you would have hoped to get. It is disappointing to read that this type of incident has not been prioritised and rectified. We would like to look into this and assist you as best we can.
Please send through your booking reference number or email address used to book with so we can provide further feedback and assistance in this regard.
We sincerely apologise for this having happened to you and in your home.
SweepSouth
SweepSouth's reply05 Dec 2019, 08:19
Official
Hello Jenny,
Thank you for your review.
We are extremely concerned to read the feedback you have provided. We certainly do not condone this kind of behaviour on our platform, as it is a security risk. We strive to provide a service that is reliable and safe and this experience has gone completely against our aim.
We are terribly sorry that you have not received the support that you would have hoped to get. It is disappointing to read that this type of incident has not been prioritised and rectified. We would like to look into this and assist you as best we can.
Please send through your booking reference number or email address used to book with so we can provide further feedback and assistance in this regard.
We sincerely apologise for this having happened to you and in your home.
SweepSouth
Thank you for your review.
We are extremely concerned to read the feedback you have provided. We certainly do not condone this kind of behaviour on our platform, as it is a security risk. We strive to provide a service that is reliable and safe and this experience has gone completely against our aim.
We are terribly sorry that you have not received the support that you would have hoped to get. It is disappointing to read that this type of incident has not been prioritised and rectified. We would like to look into this and assist you as best we can.
Please send through your booking reference number or email address used to book with so we can provide further feedback and assistance in this regard.
We sincerely apologise for this having happened to you and in your home.
SweepSouth