NK
Nokwanda K

1 reviews | Active since Sept 2015

06 Jul 2024, 11:09

Unsatisfactory service and ******ion

I paid for an 10 hour service that included laundry and ironing. The house is relatively clean so easy to get through. And I did all the washing and drying of the clothes; all that was left was for Thelma to iron the clothes. She had finished cleaning the house around 2:30 pm and was booked until 5pm. When she left, she had iron only 10 items and folded another 5 items. That’s all she did in 2 and a half hours.

Reported this to SweepSouth 3 times, no response.

Needless to say I am never going to use them again. I feel like they expected my money.

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Replies (2)
NK
Nokwanda K's update06 Jul 2024, 12:31
Reviewer Update
To be fair, Sweep South has responded and sorted the matter out.
SweepSouth
SweepSouth's reply15 Aug 2024, 20:23
Official
Hi Nokwanda, we were so sorry to learn about your experience and glad we were able to make things right. We appreciate you bearing with us as we worked on this.