MP
Marissa P
1 reviews | Active since Nov 2017
28 Aug 2020, 18:00
Unsatisfactory service
Worse service ever. Clearly no one seems to know what a clean house entails. My fridge; oven; cabinets and windows were not cleaned yet I asked for it to be cleaned. Ironing not complete. I've just paid money for 10 hours of half cleaning. This is the second time this happens. First time was not as bad as todays. Sweep South should ensure they train their staff. Not just hire and assume they can clean.
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Replies (1)
SweepSouth's replyOfficial
29 Aug 2020, 13:31Hi there Marissa,
Thank you for your review.
We are extremely disappointed to read about your experiences and we are terribly sorry that you received this kind of service on more than one occasion.
All our SweepStars have to pass through the same rigorous screening procedures which usually ensures excellent performance from the get-go. Unfortunately, where training is concerned, SweepSouth is a platform connecting clients to cleaners and as such ( SweepStars are independent contractors ), legally we are not in a position to be able to offer training to SweepStars as this would largely blur the lines of an employer-employee relationship. The training we do provide SweepStars is with regards to the usage of their app and how SweepSouth as a platform works.
Our thorough onboarding process relies on at least two years of domestic cleaning experience, two positive references (calls) and a clean ******** record. Then once on the platform, we do rely heavily on our client's ratings - where a SweepStar falls below a particular threshold, unfortunately, they will no longer be able to work via the platform.
Please could you provide us with your booking reference number or email address used to book with us so we can get in touch to hello { @ } sweepsouth { . } com. We look forward to assisting you and to provide you with feedback.
We sincerely apologise once again for the let down in your experience.
SweepSouth Social Team.
Thank you for your review.
We are extremely disappointed to read about your experiences and we are terribly sorry that you received this kind of service on more than one occasion.
All our SweepStars have to pass through the same rigorous screening procedures which usually ensures excellent performance from the get-go. Unfortunately, where training is concerned, SweepSouth is a platform connecting clients to cleaners and as such ( SweepStars are independent contractors ), legally we are not in a position to be able to offer training to SweepStars as this would largely blur the lines of an employer-employee relationship. The training we do provide SweepStars is with regards to the usage of their app and how SweepSouth as a platform works.
Our thorough onboarding process relies on at least two years of domestic cleaning experience, two positive references (calls) and a clean ******** record. Then once on the platform, we do rely heavily on our client's ratings - where a SweepStar falls below a particular threshold, unfortunately, they will no longer be able to work via the platform.
Please could you provide us with your booking reference number or email address used to book with us so we can get in touch to hello { @ } sweepsouth { . } com. We look forward to assisting you and to provide you with feedback.
We sincerely apologise once again for the let down in your experience.
SweepSouth Social Team.
SweepSouth's reply29 Aug 2020, 13:31
Official
Hi there Marissa,
Thank you for your review.
We are extremely disappointed to read about your experiences and we are terribly sorry that you received this kind of service on more than one occasion.
All our SweepStars have to pass through the same rigorous screening procedures which usually ensures excellent performance from the get-go. Unfortunately, where training is concerned, SweepSouth is a platform connecting clients to cleaners and as such ( SweepStars are independent contractors ), legally we are not in a position to be able to offer training to SweepStars as this would largely blur the lines of an employer-employee relationship. The training we do provide SweepStars is with regards to the usage of their app and how SweepSouth as a platform works.
Our thorough onboarding process relies on at least two years of domestic cleaning experience, two positive references (calls) and a clean ******** record. Then once on the platform, we do rely heavily on our client's ratings - where a SweepStar falls below a particular threshold, unfortunately, they will no longer be able to work via the platform.
Please could you provide us with your booking reference number or email address used to book with us so we can get in touch to hello { @ } sweepsouth { . } com. We look forward to assisting you and to provide you with feedback.
We sincerely apologise once again for the let down in your experience.
SweepSouth Social Team.
Thank you for your review.
We are extremely disappointed to read about your experiences and we are terribly sorry that you received this kind of service on more than one occasion.
All our SweepStars have to pass through the same rigorous screening procedures which usually ensures excellent performance from the get-go. Unfortunately, where training is concerned, SweepSouth is a platform connecting clients to cleaners and as such ( SweepStars are independent contractors ), legally we are not in a position to be able to offer training to SweepStars as this would largely blur the lines of an employer-employee relationship. The training we do provide SweepStars is with regards to the usage of their app and how SweepSouth as a platform works.
Our thorough onboarding process relies on at least two years of domestic cleaning experience, two positive references (calls) and a clean ******** record. Then once on the platform, we do rely heavily on our client's ratings - where a SweepStar falls below a particular threshold, unfortunately, they will no longer be able to work via the platform.
Please could you provide us with your booking reference number or email address used to book with us so we can get in touch to hello { @ } sweepsouth { . } com. We look forward to assisting you and to provide you with feedback.
We sincerely apologise once again for the let down in your experience.
SweepSouth Social Team.