AK
Ashleigh K
1 reviews | Active since Jan 2020
18 Jan 2020, 19:39
unresolved complaint
I laid a complaint on HP about SweepSouth on the 8th of January, in hopes of a matter being resolved, I have yet received comprehensive and cooperative feedback - instead my ticket/booking/reference number I have just seen has been CLOSED!!!
Is this in hopes to "sweep" my complaint under the rug and for it to not be resolved???? I won't stop until this matter is dealt with!
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SweepSouth's replyOfficial
20 Jan 2020, 16:19Hello Ashleigh,
Thank you for your review.
We are terribly sorry to read this and were quite concerned as this is certainly not the kind of service we aim to provide. Our Support team always ensures to support clients as promptly as possible with any queries and to make sure clients have been adequately supported before a ticket is closed.
We have thus gone ahead and shared this with our Support team and they have emailed you offering further assistance.
We sincerely apologise once again and we will ensure we support in making things better for you.
SweepSouth
Thank you for your review.
We are terribly sorry to read this and were quite concerned as this is certainly not the kind of service we aim to provide. Our Support team always ensures to support clients as promptly as possible with any queries and to make sure clients have been adequately supported before a ticket is closed.
We have thus gone ahead and shared this with our Support team and they have emailed you offering further assistance.
We sincerely apologise once again and we will ensure we support in making things better for you.
SweepSouth
SweepSouth's reply20 Jan 2020, 16:19
Official
Hello Ashleigh,
Thank you for your review.
We are terribly sorry to read this and were quite concerned as this is certainly not the kind of service we aim to provide. Our Support team always ensures to support clients as promptly as possible with any queries and to make sure clients have been adequately supported before a ticket is closed.
We have thus gone ahead and shared this with our Support team and they have emailed you offering further assistance.
We sincerely apologise once again and we will ensure we support in making things better for you.
SweepSouth
Thank you for your review.
We are terribly sorry to read this and were quite concerned as this is certainly not the kind of service we aim to provide. Our Support team always ensures to support clients as promptly as possible with any queries and to make sure clients have been adequately supported before a ticket is closed.
We have thus gone ahead and shared this with our Support team and they have emailed you offering further assistance.
We sincerely apologise once again and we will ensure we support in making things better for you.
SweepSouth