AA
Angela A
1 reviews | Active since Feb 2018
28 Jan 2020, 10:46
Unreliable Sweepsouth!!
I have used Sweepsouth on 3 different occasions with 3 different females. Their website starts off by ensuring you trustworthy, reliable staff to clean your home. Do not believe a word they say. Not one of these girls were trained, and one of them is a *****!! I had money in a wallet, under a few items in my bedside drawer. The money has gone. It was there in December and since then, I have only used Sweepsouth. I emailed my complaint with no response. I emailed a second time, and got a response, ensuring me of a phone call on Monday. Tuesday is halfway thru’ and not a peep. Be careful using this company
Helpful (0)
Replies (1)0
Replies (1)
SweepSouth's replyOfficial
28 Jan 2020, 16:48Hello Angela,
We thank you for taking the time to write this review despite the disappointing experience you have had and the unfortunate incident that occurred. We always aim to ensure we provide with ease and peace of mind and we are terribly sorry that we failed you in this regard.
Kindly note however that as SweepStars are independent contractors we are unable to legally train them. However, we do have a thorough onboarding and vetting process as well as rely on client ratings and feedback and our SweepStar Manager’s to monitor SweepStar performance levels and to ensure any disappointing incidents are kept at a minimum. In addition to this, all SweepStars are fully vetted before they can take on any work through our Platform. Our ******** checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on our platform with any ******** history.
When incidents of theft are reported they are handled with a matter of urgency and we follow a strict and rigorous process to ensure clients are adequately assisted. We have had a look at the email communication between you and our team and see that they emailed you offering further assistance in this regard and followed the appropriate process in dealing with theft cases. We are deeply sorry however they were not able to contact you back to offer further feedback and clarity on the situation as promised. We have thus gone ahead and shared this with our team to reach out to you and offer further assistance.
We sincerely apologise once again for any inconvenience and frustration caused a result of this.
SweepSouth Social Team
We thank you for taking the time to write this review despite the disappointing experience you have had and the unfortunate incident that occurred. We always aim to ensure we provide with ease and peace of mind and we are terribly sorry that we failed you in this regard.
Kindly note however that as SweepStars are independent contractors we are unable to legally train them. However, we do have a thorough onboarding and vetting process as well as rely on client ratings and feedback and our SweepStar Manager’s to monitor SweepStar performance levels and to ensure any disappointing incidents are kept at a minimum. In addition to this, all SweepStars are fully vetted before they can take on any work through our Platform. Our ******** checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on our platform with any ******** history.
When incidents of theft are reported they are handled with a matter of urgency and we follow a strict and rigorous process to ensure clients are adequately assisted. We have had a look at the email communication between you and our team and see that they emailed you offering further assistance in this regard and followed the appropriate process in dealing with theft cases. We are deeply sorry however they were not able to contact you back to offer further feedback and clarity on the situation as promised. We have thus gone ahead and shared this with our team to reach out to you and offer further assistance.
We sincerely apologise once again for any inconvenience and frustration caused a result of this.
SweepSouth Social Team
SweepSouth's reply28 Jan 2020, 16:48
Official
Hello Angela,
We thank you for taking the time to write this review despite the disappointing experience you have had and the unfortunate incident that occurred. We always aim to ensure we provide with ease and peace of mind and we are terribly sorry that we failed you in this regard.
Kindly note however that as SweepStars are independent contractors we are unable to legally train them. However, we do have a thorough onboarding and vetting process as well as rely on client ratings and feedback and our SweepStar Manager’s to monitor SweepStar performance levels and to ensure any disappointing incidents are kept at a minimum. In addition to this, all SweepStars are fully vetted before they can take on any work through our Platform. Our ******** checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on our platform with any ******** history.
When incidents of theft are reported they are handled with a matter of urgency and we follow a strict and rigorous process to ensure clients are adequately assisted. We have had a look at the email communication between you and our team and see that they emailed you offering further assistance in this regard and followed the appropriate process in dealing with theft cases. We are deeply sorry however they were not able to contact you back to offer further feedback and clarity on the situation as promised. We have thus gone ahead and shared this with our team to reach out to you and offer further assistance.
We sincerely apologise once again for any inconvenience and frustration caused a result of this.
SweepSouth Social Team
We thank you for taking the time to write this review despite the disappointing experience you have had and the unfortunate incident that occurred. We always aim to ensure we provide with ease and peace of mind and we are terribly sorry that we failed you in this regard.
Kindly note however that as SweepStars are independent contractors we are unable to legally train them. However, we do have a thorough onboarding and vetting process as well as rely on client ratings and feedback and our SweepStar Manager’s to monitor SweepStar performance levels and to ensure any disappointing incidents are kept at a minimum. In addition to this, all SweepStars are fully vetted before they can take on any work through our Platform. Our ******** checks are carried out in accordance with the South African gold standard. We even receive data if they have ever been charged with a crime. We would never permit a worker to be activated on our platform with any ******** history.
When incidents of theft are reported they are handled with a matter of urgency and we follow a strict and rigorous process to ensure clients are adequately assisted. We have had a look at the email communication between you and our team and see that they emailed you offering further assistance in this regard and followed the appropriate process in dealing with theft cases. We are deeply sorry however they were not able to contact you back to offer further feedback and clarity on the situation as promised. We have thus gone ahead and shared this with our team to reach out to you and offer further assistance.
We sincerely apologise once again for any inconvenience and frustration caused a result of this.
SweepSouth Social Team