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Motshidisi M
1 reviews | Active since Apr 2012
17 Dec 2019, 09:32
UNRELIABLE SERVICE -disappointing!!!!
We’ve booked their service and the lady who was scheduled to come did not arrive and their contact number goes to voicemail.
After 3 hours of being on the phone with the contact centre, all we received was the automated ‘we experiencing high call volumes’
They have terrible after sales support. Their website does not provide any solutions...
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SweepSouth's replyOfficial
17 Dec 2019, 16:59Hello Motshidisi,
Thank you for taking the time to share this with us despite your disappointing experience.
We are quite disappointed to read that your experience with our services today has been such a letdown and completely understand your frustration and the inconvenience this has caused.
SweepStars know the importance of ensuring they plan ahead for their bookings to ensure they are able to make it on time or to take a day-off well ahead of time if they might not be able to make it. In addition, we are terribly sorry that our support team was not able to reach out to organize a replacement or to assist in rescheduling the booking for you. We are thus quite saddened that this unfolded in this manner as our intention is never to cause such distress to clients. We aim to ensure that clients and SweepStars are always assisted and supported to allow for a convenient and reliable service to always be maintained.
We would thus like to look into this further and ensure we offer further support in resolving this. Please, could you share with us the email used to make your bookings and our team we will email you offering further assistance.
SweepSouth
Thank you for taking the time to share this with us despite your disappointing experience.
We are quite disappointed to read that your experience with our services today has been such a letdown and completely understand your frustration and the inconvenience this has caused.
SweepStars know the importance of ensuring they plan ahead for their bookings to ensure they are able to make it on time or to take a day-off well ahead of time if they might not be able to make it. In addition, we are terribly sorry that our support team was not able to reach out to organize a replacement or to assist in rescheduling the booking for you. We are thus quite saddened that this unfolded in this manner as our intention is never to cause such distress to clients. We aim to ensure that clients and SweepStars are always assisted and supported to allow for a convenient and reliable service to always be maintained.
We would thus like to look into this further and ensure we offer further support in resolving this. Please, could you share with us the email used to make your bookings and our team we will email you offering further assistance.
SweepSouth
SweepSouth's reply17 Dec 2019, 16:59
Official
Hello Motshidisi,
Thank you for taking the time to share this with us despite your disappointing experience.
We are quite disappointed to read that your experience with our services today has been such a letdown and completely understand your frustration and the inconvenience this has caused.
SweepStars know the importance of ensuring they plan ahead for their bookings to ensure they are able to make it on time or to take a day-off well ahead of time if they might not be able to make it. In addition, we are terribly sorry that our support team was not able to reach out to organize a replacement or to assist in rescheduling the booking for you. We are thus quite saddened that this unfolded in this manner as our intention is never to cause such distress to clients. We aim to ensure that clients and SweepStars are always assisted and supported to allow for a convenient and reliable service to always be maintained.
We would thus like to look into this further and ensure we offer further support in resolving this. Please, could you share with us the email used to make your bookings and our team we will email you offering further assistance.
SweepSouth
Thank you for taking the time to share this with us despite your disappointing experience.
We are quite disappointed to read that your experience with our services today has been such a letdown and completely understand your frustration and the inconvenience this has caused.
SweepStars know the importance of ensuring they plan ahead for their bookings to ensure they are able to make it on time or to take a day-off well ahead of time if they might not be able to make it. In addition, we are terribly sorry that our support team was not able to reach out to organize a replacement or to assist in rescheduling the booking for you. We are thus quite saddened that this unfolded in this manner as our intention is never to cause such distress to clients. We aim to ensure that clients and SweepStars are always assisted and supported to allow for a convenient and reliable service to always be maintained.
We would thus like to look into this further and ensure we offer further support in resolving this. Please, could you share with us the email used to make your bookings and our team we will email you offering further assistance.
SweepSouth