Unreliable and ***********
This company is *********** and unreliable. We constantly have issues when we book a cleaning service. We receive the confirmation that the booking has been completed and on the day of the service the lady does not pitch. Today the 26/02 is a prime example. We have to call to follow up with their support service and then get told that the lady decided she would not be keeping the appointment. What utter cheek ! After we paid for the service. Why do I as a customer need to follow up a confirmed booking from a supposedly reliable and established organisation ? Also they supposed vet the ladies that work for them in terms of their s****s; but only two of the ladies we booked where ever worth the cost.
I will never use their services again and will ensure that I spread this message to all social media platforms and word of mouth. Don't use this company ; the aggravation is not worth the time and the money.
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Replies (2)
SweepSouth's replyOfficial
26 Jun 2020, 11:24Hello Roshnee,
Thank you for sharing this with us despite your disappointment.
We would like to sincerely apologise for the poor experience you have had on more than one occasion as this certainly not the kind of service we pride ourselves on.
We always strive to ensure that SweepStars are able to provide the best services and as a platform, have included various processes to ensure this is achieved. SweepStars are thoroughly vetted during our onboarding phase and are required to have at least two years of cleaning experience. However, we do understand that some instances may still result in SweepStars performances lacking and thus, we have systems in place to cover for these cases. All SweepStars are required to be punctual and reliable, making use of their app to ensure they plan accordingly and arrive at their bookings on-time. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. SweepStars who are unable to maintain certain standard overtime or improve their services, eventually get removed from the platform. We thus assure you that we take such instance seriously and will support in ensuring we make things better for you.
Please could you share with us your booking reference number or the email used to make your bookings and we will go ahead and share this with our Support team who will reach out to offer further assistance.
We sincerely apologise once again and will ensure we resolve this for you.
SweepSouth Social Team
Thank you for sharing this with us despite your disappointment.
We would like to sincerely apologise for the poor experience you have had on more than one occasion as this certainly not the kind of service we pride ourselves on.
We always strive to ensure that SweepStars are able to provide the best services and as a platform, have included various processes to ensure this is achieved. SweepStars are thoroughly vetted during our onboarding phase and are required to have at least two years of cleaning experience. However, we do understand that some instances may still result in SweepStars performances lacking and thus, we have systems in place to cover for these cases. All SweepStars are required to be punctual and reliable, making use of their app to ensure they plan accordingly and arrive at their bookings on-time. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. SweepStars who are unable to maintain certain standard overtime or improve their services, eventually get removed from the platform. We thus assure you that we take such instance seriously and will support in ensuring we make things better for you.
Please could you share with us your booking reference number or the email used to make your bookings and we will go ahead and share this with our Support team who will reach out to offer further assistance.
We sincerely apologise once again and will ensure we resolve this for you.
SweepSouth Social Team
SweepSouth's reply26 Jun 2020, 11:24
Official
Hello Roshnee,
Thank you for sharing this with us despite your disappointment.
We would like to sincerely apologise for the poor experience you have had on more than one occasion as this certainly not the kind of service we pride ourselves on.
We always strive to ensure that SweepStars are able to provide the best services and as a platform, have included various processes to ensure this is achieved. SweepStars are thoroughly vetted during our onboarding phase and are required to have at least two years of cleaning experience. However, we do understand that some instances may still result in SweepStars performances lacking and thus, we have systems in place to cover for these cases. All SweepStars are required to be punctual and reliable, making use of their app to ensure they plan accordingly and arrive at their bookings on-time. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. SweepStars who are unable to maintain certain standard overtime or improve their services, eventually get removed from the platform. We thus assure you that we take such instance seriously and will support in ensuring we make things better for you.
Please could you share with us your booking reference number or the email used to make your bookings and we will go ahead and share this with our Support team who will reach out to offer further assistance.
We sincerely apologise once again and will ensure we resolve this for you.
SweepSouth Social Team
Thank you for sharing this with us despite your disappointment.
We would like to sincerely apologise for the poor experience you have had on more than one occasion as this certainly not the kind of service we pride ourselves on.
We always strive to ensure that SweepStars are able to provide the best services and as a platform, have included various processes to ensure this is achieved. SweepStars are thoroughly vetted during our onboarding phase and are required to have at least two years of cleaning experience. However, we do understand that some instances may still result in SweepStars performances lacking and thus, we have systems in place to cover for these cases. All SweepStars are required to be punctual and reliable, making use of their app to ensure they plan accordingly and arrive at their bookings on-time. Once on the platform, we monitor their performance levels over time and this allows us to ensure that only the best performing SweepStars remain on our platform. SweepStars who are unable to maintain certain standard overtime or improve their services, eventually get removed from the platform. We thus assure you that we take such instance seriously and will support in ensuring we make things better for you.
Please could you share with us your booking reference number or the email used to make your bookings and we will go ahead and share this with our Support team who will reach out to offer further assistance.
We sincerely apologise once again and will ensure we resolve this for you.
SweepSouth Social Team
SweepSouth's replyOfficial
13 Jul 2020, 12:15Hi Roshnee,
We see that you have not responded to our HelloPeter and wanted to reach out once again to let you know that we are extremely sorry for the inconvenience that has been caused and would love to ensure that we are able to assist you further in this regard.
It is never our intention for these things to take place, and we are terribly sorry for the letdown. Kindly do email hello[@]sweepsouth.com with your booking reference number and our team will ensure to support you further.
SweepSouth Social Team
We see that you have not responded to our HelloPeter and wanted to reach out once again to let you know that we are extremely sorry for the inconvenience that has been caused and would love to ensure that we are able to assist you further in this regard.
It is never our intention for these things to take place, and we are terribly sorry for the letdown. Kindly do email hello[@]sweepsouth.com with your booking reference number and our team will ensure to support you further.
SweepSouth Social Team
SweepSouth's reply13 Jul 2020, 12:15
Official
Hi Roshnee,
We see that you have not responded to our HelloPeter and wanted to reach out once again to let you know that we are extremely sorry for the inconvenience that has been caused and would love to ensure that we are able to assist you further in this regard.
It is never our intention for these things to take place, and we are terribly sorry for the letdown. Kindly do email hello[@]sweepsouth.com with your booking reference number and our team will ensure to support you further.
SweepSouth Social Team
We see that you have not responded to our HelloPeter and wanted to reach out once again to let you know that we are extremely sorry for the inconvenience that has been caused and would love to ensure that we are able to assist you further in this regard.
It is never our intention for these things to take place, and we are terribly sorry for the letdown. Kindly do email hello[@]sweepsouth.com with your booking reference number and our team will ensure to support you further.
SweepSouth Social Team