Unreliable!
<p>In October 2016 I booked a cleaner for 3 Fridays in December, first Friday being 23rd Dec. My cleaner was booked for 9am. At 09h45 I called my cleaner and after my calls were cut off several times, I managed to speak with her. She was shocked that the Company had not provided a replacement cleaner as she had taken a 7am booking! </p> <p> </p> <p>I then attempted to call Sweepsouth - "you are number 3 in the queue, your call will be answered in 3 minutes / you are now number 5 in the queue, your call will be answered in 5 minutes!" - all three attempts ended after 5 minutes and 40 seconds with a message "there is no-one to take your call right now, please call back later"!!! </p> <p> </p> <p>I then went onto their website and used their "chat with us" option. Adam responded to my message saying "he would investigate and get back to me immediately". After 15 minutes I messaged him again and his reply was "we are looking into the matter and will try to organize a replacement cleaner". So I started my own cleaning. At 12h15 the cleaner called me asking if she could come and clean for me the next day ie Xmas Eve. I said no, I wanted her to clean for me today at 9am as per my booking. </p> <p> </p> <p>At about 13h15 the customer care consultant from Sweepsouth called me. She wanted to know how I was! I told her that I was extremely angry and VERY disappointed in their terrible service. She made the mistake of using call centre psychology on me namely, "oh, so you called three times and didn't get through", "oh, so you booked in October and still didn't receive good service", etc, etc. She then said that she had nothing more to say. I suggested that she formulate an answer very quickly because I intended to report my experience on Hello Peter and social media. </p> <p> </p> <p>I'm disappointed to note that "this company does not respond to Hello Peter reports. I'm also very concerned that Sweepsouth has my credit card details because clearly they are not ethical in their business dealings. My other concern is that I had booked at cleaner for 5 hours and the fee was R190. I wonder what the cleaners are earning and what the Company's portion is, if the fee is so low???</p> <p> </p> <p>Sweepsouth, I challenge you to respond to this report as well as all the other reports listed on Hello Peter that you have not had the guts to respond to!</p>