Unreliable!!

I tried to make use of this “service” on 5 occassions. Only one lady arrived on time. The others arrived an hour or more late, everytime I had to phone in to the support team and request them to assist the ladies in finding our house, no communication between the ladies and the support. Only once did the support team offer great service and provided me with constant feedback. The other times I had to phone for an update until the ladies arrived. On my last attempt, the lady was unavailable on Whatsapp for more than 30 minutes and the support also took almost 30 minutes to revert, after I told them that the lady was already an hour late and that I had to leave my house in 5 minutes for an appointment and them promising to give me a call immediately after phoning the lady. In the end the booking was cancelled and I ended up cleaning my house instead of being able to finalise my holiday shopping and going on holiday with a suitcase of unironed clothes!

I found the ladies very reluctant to work after 16h, even when they arrived late and had to stay later to finish their 7.5 hours booking. Also, I was very alarmed to find that the ladies had very little regard for the watercrisis Western Cape are experiencing and make no active attempt to safe water, in fact, most had very little respect for it. One was even washing the dishes under a running tap until I forbid her to do it.

The ladies are very unreliable and as a result so is this service. May I never again be desperate enough to think about using this.