NE
Nazley E
1 reviews | Active since Apr 2020
31 May 2023, 22:09
UNPROFESSIONALLY RUDE AND BAD COMMUNICATION
I’ve used sweep south before and all was great. This time around I waited for 3 hours for the helper to arrive and then ended up rescheduling. I rescheduled for the next day just for the lady not come out either and then they ****, told me she was here and I was unreachable get every time I tried to call her the call went to voicemail, they also charged the full amount and refused to refund.
Helpful (0)
Replies (1)0
Replies (1)
SweepSouth's replyOfficial
06 Jun 2023, 10:26Hi Nazley. Thanks for taking the time to post on Hello Peter.
We're incredibly concerned and disappointed read this.
As you are aware SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change. That said, the booking made under the account holder's name Joshua has an invalid email address linked to it.
Our team has tried reaching out to you several times to let you know the SweepStar has arrived at her booking and we were unable to reach you, we have tried emailing Joshua and communicated this to you via WhatsApp when you reached out to us. This has led to you being charged a late cancellation fee as we had to send the SweepStar home after she has already arrived at your booking. We noticed the cellphone number has changed with the last digit updated which is different from the one we have on records.- We ask that you please update the correct details on your SweepSouth profile to avoid any complications in the near future when trying to make a booking. Kindly be advised the funds have been reversed back into your bank account on the 28th of May 2023 when the booking was cancelled.
We are so very sorry this has *****ed your experience with our platform and we sure hope you'd allow us another chance to provide you with the seamless services we pride ourselves in.
If you do have any further concerns please email us at ***
Regards.
We're incredibly concerned and disappointed read this.
As you are aware SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change. That said, the booking made under the account holder's name Joshua has an invalid email address linked to it.
Our team has tried reaching out to you several times to let you know the SweepStar has arrived at her booking and we were unable to reach you, we have tried emailing Joshua and communicated this to you via WhatsApp when you reached out to us. This has led to you being charged a late cancellation fee as we had to send the SweepStar home after she has already arrived at your booking. We noticed the cellphone number has changed with the last digit updated which is different from the one we have on records.- We ask that you please update the correct details on your SweepSouth profile to avoid any complications in the near future when trying to make a booking. Kindly be advised the funds have been reversed back into your bank account on the 28th of May 2023 when the booking was cancelled.
We are so very sorry this has *****ed your experience with our platform and we sure hope you'd allow us another chance to provide you with the seamless services we pride ourselves in.
If you do have any further concerns please email us at ***
Regards.
SweepSouth's reply06 Jun 2023, 10:26
Official
Hi Nazley. Thanks for taking the time to post on Hello Peter.
We're incredibly concerned and disappointed read this.
As you are aware SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change. That said, the booking made under the account holder's name Joshua has an invalid email address linked to it.
Our team has tried reaching out to you several times to let you know the SweepStar has arrived at her booking and we were unable to reach you, we have tried emailing Joshua and communicated this to you via WhatsApp when you reached out to us. This has led to you being charged a late cancellation fee as we had to send the SweepStar home after she has already arrived at your booking. We noticed the cellphone number has changed with the last digit updated which is different from the one we have on records.- We ask that you please update the correct details on your SweepSouth profile to avoid any complications in the near future when trying to make a booking. Kindly be advised the funds have been reversed back into your bank account on the 28th of May 2023 when the booking was cancelled.
We are so very sorry this has *****ed your experience with our platform and we sure hope you'd allow us another chance to provide you with the seamless services we pride ourselves in.
If you do have any further concerns please email us at ***
Regards.
We're incredibly concerned and disappointed read this.
As you are aware SweepStars are independent contractors which means that they have full control over their schedules - where and when they work. This means that from time to time they may become unavailable. SweepSouth is an on-demand cleaning service platform that connects SweepStars with clients and as such if a SweepStar is unavailable or decides not to accept the booking we will ensure another SweepStar is available to you almost immediately at no extra cost/on-demand and send you a confirmation email of this change. That said, the booking made under the account holder's name Joshua has an invalid email address linked to it.
Our team has tried reaching out to you several times to let you know the SweepStar has arrived at her booking and we were unable to reach you, we have tried emailing Joshua and communicated this to you via WhatsApp when you reached out to us. This has led to you being charged a late cancellation fee as we had to send the SweepStar home after she has already arrived at your booking. We noticed the cellphone number has changed with the last digit updated which is different from the one we have on records.- We ask that you please update the correct details on your SweepSouth profile to avoid any complications in the near future when trying to make a booking. Kindly be advised the funds have been reversed back into your bank account on the 28th of May 2023 when the booking was cancelled.
We are so very sorry this has *****ed your experience with our platform and we sure hope you'd allow us another chance to provide you with the seamless services we pride ourselves in.
If you do have any further concerns please email us at ***
Regards.