Unprofessional, *********** and arrogant staff

I live in Sandton. I booked an appointment for Saturday at 10 - furnished all my details with the closest landmark. Around 10 20 when nobody from sweep south pitched up I contacted the sweep south staff scheduled to be here only to find she is in Johannesburg.

So I called sweep south helpdesk or contact number and I was told a replacement will be found or I have to reschedule for another day. I repeatedly requested them to phone me back once they find a replacement but I didn't get any phone call from them.

Then a sweep south employee called me mistaken for sweep south staff and when I asked her if they have found a replacement and I received a very snorty response "No" we are still trying to find a replacement. When I told them if they don't find me one or at least call me back to make alternative arrangement I will have to lodge a complaint on hello peter, I response I received was "If you want to go to these platforms without giving us time you can". I didn't expect such a reckless, snobbish response from a company that is in the service industry. Very bad experience. I have to find another company that is professional and willing to provide the service they promise.