SB
Simone B
1 reviews | Active since Nov 2014
21 Jan 2019, 12:03
Unprofessional
The lady assigned to my booking on Saturday did not pitch up for the appointment. I rescheduled for the following day and half an hour before the arrival time I receive an email saying that the lady cancelled the appointment. If a customer cancels an appointment after 3pm the day before they are charged a late fee R135 but it seems that nothing is done if their ladies cancel half and hour before they are scheduled to start. I was inconvenienced twice over the weekend and not even an apology from Sweep south. Completely unnaceptable and unprofessional. If this is how sweepsouth operates, then I will be taking my business elsewhere.
Helpful (0)
Replies (3)0
Replies (3)
SweepSouth's replyOfficial
22 Jan 2019, 09:49Hello Simone,
Thank you for your review and feedback. We would like to sincerely apologise for any inconvenience caused to you as our aim is for you to sit back and relax while we share the load with you and take care of all the cleaning. All SweepStars on our Platform are required to be reliable and we do regret that we have let you down in our promise to provide a reliable service to you. Our SweepStars aren’t currently being charged a cancellation fee for cancelling bookings at the last minute, however, we do look into these types of incidents and naturally have to deactivate unreliable SweepStars from getting work through our Platform.
Our area managers make contact with the SweepStars and then arrange for them to come to the office where we are able to discuss these types of incident with them in their mother tongue and ensure we offer any necessary guidance and support to ensure that this sort of behaviour is not continued. They will then be carefully monitored for a month to ensure that they are a right fit for the SweepSouth model. It really is important to us that we only offer the absolute best and highest level of service to our clients.
Please could you share the booking reference number or the email address used to book with us so that we can go ahead and assist further by looking into this. We look forward to hearing back from you and to providing you with feedback.
SweepSouth
Thank you for your review and feedback. We would like to sincerely apologise for any inconvenience caused to you as our aim is for you to sit back and relax while we share the load with you and take care of all the cleaning. All SweepStars on our Platform are required to be reliable and we do regret that we have let you down in our promise to provide a reliable service to you. Our SweepStars aren’t currently being charged a cancellation fee for cancelling bookings at the last minute, however, we do look into these types of incidents and naturally have to deactivate unreliable SweepStars from getting work through our Platform.
Our area managers make contact with the SweepStars and then arrange for them to come to the office where we are able to discuss these types of incident with them in their mother tongue and ensure we offer any necessary guidance and support to ensure that this sort of behaviour is not continued. They will then be carefully monitored for a month to ensure that they are a right fit for the SweepSouth model. It really is important to us that we only offer the absolute best and highest level of service to our clients.
Please could you share the booking reference number or the email address used to book with us so that we can go ahead and assist further by looking into this. We look forward to hearing back from you and to providing you with feedback.
SweepSouth
Best regards,
SweepSouth's reply22 Jan 2019, 09:49
Official
Hello Simone,
Thank you for your review and feedback. We would like to sincerely apologise for any inconvenience caused to you as our aim is for you to sit back and relax while we share the load with you and take care of all the cleaning. All SweepStars on our Platform are required to be reliable and we do regret that we have let you down in our promise to provide a reliable service to you. Our SweepStars aren’t currently being charged a cancellation fee for cancelling bookings at the last minute, however, we do look into these types of incidents and naturally have to deactivate unreliable SweepStars from getting work through our Platform.
Our area managers make contact with the SweepStars and then arrange for them to come to the office where we are able to discuss these types of incident with them in their mother tongue and ensure we offer any necessary guidance and support to ensure that this sort of behaviour is not continued. They will then be carefully monitored for a month to ensure that they are a right fit for the SweepSouth model. It really is important to us that we only offer the absolute best and highest level of service to our clients.
Please could you share the booking reference number or the email address used to book with us so that we can go ahead and assist further by looking into this. We look forward to hearing back from you and to providing you with feedback.
SweepSouth
Thank you for your review and feedback. We would like to sincerely apologise for any inconvenience caused to you as our aim is for you to sit back and relax while we share the load with you and take care of all the cleaning. All SweepStars on our Platform are required to be reliable and we do regret that we have let you down in our promise to provide a reliable service to you. Our SweepStars aren’t currently being charged a cancellation fee for cancelling bookings at the last minute, however, we do look into these types of incidents and naturally have to deactivate unreliable SweepStars from getting work through our Platform.
Our area managers make contact with the SweepStars and then arrange for them to come to the office where we are able to discuss these types of incident with them in their mother tongue and ensure we offer any necessary guidance and support to ensure that this sort of behaviour is not continued. They will then be carefully monitored for a month to ensure that they are a right fit for the SweepSouth model. It really is important to us that we only offer the absolute best and highest level of service to our clients.
Please could you share the booking reference number or the email address used to book with us so that we can go ahead and assist further by looking into this. We look forward to hearing back from you and to providing you with feedback.
SweepSouth
Best regards,
SB
Simone B's updateReviewer Update
22 Jan 2019, 12:07Booking ***
So for 2 cancelled bookings, my time, my airtime and the inconvenience caused, you credit my profile with 1 hour for a future booking. Really? You shouldnt have bothered!
SB
Simone B's update22 Jan 2019, 12:07
Reviewer Update
Booking ***
So for 2 cancelled bookings, my time, my airtime and the inconvenience caused, you credit my profile with 1 hour for a future booking. Really? You shouldnt have bothered!
SweepSouth's replyOfficial
23 Jan 2019, 15:01Hello Simone,
Thank you so much for sending this through. Our team is looking into this and will get in touch with you to assist further.
Our sincere apologies again for the inconvenience caused to you.
SweepSouth
Thank you so much for sending this through. Our team is looking into this and will get in touch with you to assist further.
Our sincere apologies again for the inconvenience caused to you.
SweepSouth
Best regards,
SweepSouth's reply23 Jan 2019, 15:01
Official
Hello Simone,
Thank you so much for sending this through. Our team is looking into this and will get in touch with you to assist further.
Our sincere apologies again for the inconvenience caused to you.
SweepSouth
Thank you so much for sending this through. Our team is looking into this and will get in touch with you to assist further.
Our sincere apologies again for the inconvenience caused to you.
SweepSouth
Best regards,