RB
Ridwana B
1 reviews | Active since Nov 2010
07 Sept 2019, 12:02
Unhappy customer
At first it was good and professional, thereafter the domestic weren’t showing up and 2 hours later only the call centre phones to check and then they want to reschedule even though the work is needed to be done on that day. Then they say they will give an extra hour free but your bill goes automatically higher and since its a system with the credit card details captured, your account gets debited. It happened twice and the first time I cancelled the appointment when i saw im going to get overcharged and didnt use their service for a while but I decided to use again and had the same problem.
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SweepSouth's replyOfficial
09 Sept 2019, 06:54 Hello Ridwana,
Thank you for your review.
We fully understand and appreciate the frustration and disappointment you are experiencing. We would like to sincerely apologise for the inconvenience caused as a result of this. This is certainly not how we would like to assist clients when it comes to clients being letdown.
As a service provider platform, we appreciate any feedback from our clients. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of client's frustrations and satisfaction with our services. We take this kind of feedback into consideration for future changes in bettering the services we offer clients.
We will be sharing your query with our team, who will be in touch to assist you further. We sincerely apologise once again for the experience you have received during this time.
SweepSouth
Thank you for your review.
We fully understand and appreciate the frustration and disappointment you are experiencing. We would like to sincerely apologise for the inconvenience caused as a result of this. This is certainly not how we would like to assist clients when it comes to clients being letdown.
As a service provider platform, we appreciate any feedback from our clients. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of client's frustrations and satisfaction with our services. We take this kind of feedback into consideration for future changes in bettering the services we offer clients.
We will be sharing your query with our team, who will be in touch to assist you further. We sincerely apologise once again for the experience you have received during this time.
SweepSouth
SweepSouth's reply09 Sept 2019, 06:54
Official
Hello Ridwana,
Thank you for your review.
We fully understand and appreciate the frustration and disappointment you are experiencing. We would like to sincerely apologise for the inconvenience caused as a result of this. This is certainly not how we would like to assist clients when it comes to clients being letdown.
As a service provider platform, we appreciate any feedback from our clients. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of client's frustrations and satisfaction with our services. We take this kind of feedback into consideration for future changes in bettering the services we offer clients.
We will be sharing your query with our team, who will be in touch to assist you further. We sincerely apologise once again for the experience you have received during this time.
SweepSouth
Thank you for your review.
We fully understand and appreciate the frustration and disappointment you are experiencing. We would like to sincerely apologise for the inconvenience caused as a result of this. This is certainly not how we would like to assist clients when it comes to clients being letdown.
As a service provider platform, we appreciate any feedback from our clients. Feedback assists us in maintaining our high standards as well as obtaining a good objective understanding of client's frustrations and satisfaction with our services. We take this kind of feedback into consideration for future changes in bettering the services we offer clients.
We will be sharing your query with our team, who will be in touch to assist you further. We sincerely apologise once again for the experience you have received during this time.
SweepSouth